Consumer association complaint telephone number

The complaint telephone number of the Consumer Association is 123 15.

"123 15" consumer complaint hotline and national internet platform. 1999 On March 5th, with the strong support of the former Ministry of Information Industry, the State Administration for Industry and Commerce decided to set up a dedicated telephone line for consumer complaints and reports throughout the country.

The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the protection of consumers' rights and interests in China's industrial and commercial and market supervision departments has entered the internet plus era.

Significance of openness

1999 03 15 in order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone number 123 15.

Relying on the telephone number of 123 15, the administrative departments for industry and commerce at all levels in China have established a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.

Official website, 2019 On February 28th, the State Administration of Market Supervision of People's Republic of China (PRC) issued the Opinions of the General Administration of Market Supervision on Integrating and Constructing 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement.

Before the end of 2020, the original complaint telephone numbers for industry and commerce, quality inspection, food and drug, price and intellectual property were 123 15, 12365, 123 1, 12358, respectively.