How to query power outage information?

Call 95598 for consultation. 95598 is the official customer service number of State Grid.

95598 is a call center. You can call 95598 to subscribe to the free SMS reminder service when you need to know information such as electricity fee, power outage, arrears reminder, fault repair, complaints and reports, electricity fee deduction information, power publicity and so on. The fee for calling 95598 is charged according to the local telephone standard.

There is a power outage at home.

Situation 1: If it's just a power outage in your home,

If it is a household power failure, first check whether the air switch and leakage protection device in the home have tripped, whether the circuit in the home is short-circuited or the fuse is blown. If there is a power outage just because of the indoor power outage, it needs to be solved by itself. If you are not completely sure about your own handling, you can also contact the electrician in the community for help.

If the ordinary air switch trips, just turn off the button that shows the green switch directly.

Case 2: If there is power failure in the community,

If there is a power outage in the community and there is no power outage in other surrounding communities, users can contact the community property to verify whether the power facilities in the community are maintained by the property or the power department.

If it is a planned power outage, the power supply department will notify it through SMS, WeChat and other channels seven days in advance, and if it is a temporary power outage, it will notify it 24 hours in advance.