What's the complaint number of the Postal Administration?

The complaint telephone number of the Postal Administration is 12305.

12305 is a special service number for postal consumers to complain. According to the Measures for Handling Consumer Complaints in Postal Industry, consumers should first complain to postal operators when they complain about the service quality of postal industry. If an enterprise is dissatisfied with the processing results of the enterprise or fails to reply within the prescribed time limit, it can appeal to the local postal administration or the State Post Bureau through the "12305" special service telephone.

The complaint accepting institution shall complete the handling within 30 days from the date of receiving the complaint. If you can answer on the spot, answer on the spot; If you can't answer on the spot, you should make a decision on accepting or not accepting the complaint within 5 days after receiving it, and notify the complainant.

"12305" dialing method: direct dialing from municipalities and provincial capitals12305; For non-provincial capital areas, dial the area code of provincial capital city+12305.

Extended data

The Measures for Handling Consumer Complaints in Postal Industry stipulates that:

Article 7 During the working hours of accepting consumer complaints, the postal consumer complaint center should have a special person on duty at the "12305" complaint telephone number to ensure the smooth channels of consumer complaints.

Article 8 The scope of acceptance of consumer complaints:

(1) The service quality of postal services operated by postal enterprises, including: mail delivery (letters, parcels, printed matter), newspaper subscription, retail, delivery, postal remittance, philatelic products reservation and sales, and other services handled by postal networks (excluding postal savings);

(2) The service quality of express delivery business of enterprises engaged in express delivery business.

China government website-Post Office opened a special service number for consumer complaints in postal industry 12305.