Experience of customer return visit of decoration company (2)

The second return visit: the signing begins.

1, has your site started? Has the material entered the scene? 2, the construction site material acceptance, supervision?

3. Do you think the disclosure between the designer and the construction team of our company is clear? 4. Are the design drawings and construction drawings you see complete? 5. Are you satisfied with the service of the construction team?

6. When the materials enter the site, did our workers ask you to go to the site for acceptance and signature? 7. Are you accompanied by the project manager and supervisor when you receive the materials? Under normal circumstances, the information issued by our company must be confirmed by the project manager and supervisor in addition to your signature. We are responsible for the quality of the delivered materials. Please contact us in time if you find any quality problems.

Dear customer: Hello! It's an honor to cooperate with you! XX decoration is bound to strictly control the quality, ensure the construction progress and monitor the whole construction process. At the same time, I hope you can give me more valuable advice! XX Decoration Customer Service Department is at your service!

The third return visit: the end of the concealed work

1. Are you satisfied with the designer's service?

2. Has our supervisor kept in touch with you (several times) and explained the site construction situation to you? Are you satisfied with his service?

3. Has our designer made clear the problems or changes in the project to the site and the construction team?

4. Are you satisfied with the concealed construction on site? Conclusion: I am glad that you can take the precious time to accept our return visit, and at the same time send sincere wishes (have a nice weekend/holiday! ) or very

Thank you for your support of our work. Thank you for bothering you. Goodbye. If you have any problems during this period, you can contact our customer service department directly, and we will help you deal with them as soon as possible.

The fourth return visit: the second phase of the project payment is completed (water, electricity, wood and masonry are completed, and the oil workers enter the site).

1. Are you satisfied with the construction progress? 2. Are you satisfied with the installation of the product?

3. Is the work of on-site construction personnel standardized?

4. Have your opinions and suggestions been dealt with in time by designers, project managers and supervisors? Conclusion: I am glad that you can take the precious time to accept our return visit, and at the same time send sincere wishes (have a nice weekend/holiday! Thank you very much for your support of our work. Thank you for bothering you. Goodbye. If you have any problems during this period, you can contact our customer service department directly, and we will help you deal with them as soon as possible.

Fifth Return Visit: Overall Delivery and Payment

1. Is there any problem I can help you solve?

2. Did anyone charge you privately during the construction? Are our staff satisfied with your service during the construction period? Do you have any comments or suggestions on our service? Conclusion: I am glad that you can take the precious time to accept our return visit, and at the same time send sincere wishes (have a nice weekend/holiday! Thank you very much for your support of our work. Thank you for bothering you. Goodbye. Like this.

In the meantime, if you have any questions, you can contact our customer service department directly, and we will help you deal with them as soon as possible. Conclusion: I am glad that you can take the precious time to accept our return visit, and at the same time send sincere wishes (have a nice weekend/holiday! Thank you very much for your support of our work. Thank you for bothering you. Goodbye. If you have any problems during this period, you can contact our customer service department directly, and we will help you deal with them as soon as possible.

When you engage in activities, you can say: In order to thank you, you can get a gift from XX Decoration Engineering Co., Ltd. at your convenience. Let customers feel that we can bring them benefits by calling her, and look forward to our next visit. Wait for the client to hang up.

Customer maintenance telephone call back:

Will the after-sales maintenance department (construction team) contact you within 24 hours? Have you talked about the maintenance time?

Did the construction team negotiate with you about the maintenance plan? I apologize to you on behalf of the company, and I will inform them to give you a satisfactory answer, okay?

Are you satisfied with the result of maintenance?

I apologize again for the trouble caused by this. Thank you, bye! Answer customer complaints:

1, * * Madam/Sir, I'm sorry for the inconvenience. Can you describe one?

What happened then? * * * * *, can you tell me about your hopes and requirements? * * * * *, please don't worry, this matter will be solved for you, * * * * * *, do you think there is anything else I can do for you?

2. * * * *, we will improve in time, and we will reply to your question as soon as possible within 24 hours.

(Solution reply): Are you satisfied with the way things are handled? Is there anything else I can do for you? We are deeply sorry for the consequences of this incident, thank you for your understanding and support, and thank you for your support to the company! Thank you. Bye! Conclusion: Please continue to support our company. With your support and encouragement, we will do better! Thank you. Have a nice day! Goodbye!

Customer Return Visit of Decoration Company [2]

First, the telephone sales time:

Three don't fight: don't fight in the morning, don't fight at night, and don't fight at dinner.

Three must-play: 1 hour after work, before work at noon and before work in the afternoon.

Old customers can call back before 9 pm, and new customers should not call after work, otherwise it will be regarded as telephone harassment. I will be busy when I first go to work, so it is not suitable for making phone calls. 1 hour later, the work is almost arranged, so you can make a phone call. Before work, most people are anxious and time is hard, so making a phone call can just relieve loneliness.

Second, the telephone marketing preparation

Because customer resources are limited, a wrong call will lose a customer, so before calling the customer, we should make full preparations: