Taobao refunds, but the seller has shipped the goods, what should I do?

Take "Mobile Taobao version 10.17.0" as an example.

That is because when you applied for a refund on Taobao, the seller's delivery warehouse did not receive your order refund in time. Payment notification,

The goods have been sent, so this situation will occur.

For this, you can contact Taobao customer service to see whether to keep the goods and make additional payment, or to mail the goods back.

1. Open the mobile Taobao homepage and click "My Taobao".

2. In "My Taobao", click on My Order to enter.

3. Next, select the order for which you refunded and received the goods, and enter.

4. In the details of the order, click the "Contact Seller" icon.

Finally, inform Taobao customer service that your order has been refunded, but you have received the goods again, and we can negotiate a solution.