Jining Citizen Complaint Hotline

Jining City’s citizen complaint hotline is 0537-12345. Complaint hotline of Zhejiang Provincial Consumer Protection Committee: 0571-88000315; Complaint hotline of Hangzhou Consumer Protection Committee: 0571-86974315; Complaint hotline of Zhoushan Consumer Protection Committee: 0580-2025086. Lishui City Consumer Protection Committee complaint hotline: 0578-2131597.

Consumer complaint reporting channels are as follows:

1. Telephone complaint reporting. The market supervision and management department’s complaint and reporting hotline: 12315; the mayor’s hotline: 12345;

2. Online complaints and reporting. National 12315 Internet platform; convenient 12345 smart management platform;

3. Complaints and reports from letters or visits should be mailed to the Maoji Branch of the Administration for Market Regulation by letter;

4. Complain and report to the Maoji Branch of the Municipal Administration for Market Regulation.

Legal basis: Article 39 of the "Consumer Rights and Interests Protection Law of the People's Republic of China"

If consumers and operators have disputes over consumer rights and interests, they may Solve the problem through the following channels:

(1) Negotiate and reconcile with the operator;

(2) Request mediation from the consumer association or other mediation organization established in accordance with the law;

(3) Complain to the relevant administrative department;

(4) Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) File a lawsuit with the People's Court.