Who can help me? I use Unicom's mobile phone card. Last year123 October, I received a short message from Unicom, 165438, saying that I would receive 500 megabytes of traffic every month, and every mon

Who can help me? I use Unicom's mobile phone card. Last year123 October, I received a short message from Unicom, 165438, saying that I would receive 500 megabytes of traffic every month, and every month thereafter. ... Hello!

I've been in your situation. Call 100 10 directly to explain the situation to the manual customer service. Be sure to explain that there was no fact that there was no gift in April, and ask for a refund of the Internet access fee deducted by 1700 yuan (if necessary, you can be tough, and say that you must solve the problem if you want to find the manager on duty, otherwise you will report the situation to the media and the local communication administration 12300. Under normal circumstances, Unicom 100 10 will arrange a special person to answer the phone for 48 hours. If the phone bill of 1700 yuan is refunded, the problem will be solved. However, it is more likely that Unicom replied that "this fee cannot be refunded". At this time, we should also explain to him and continue to reflect on it.

At this time, dial 100 15 during office hours. Remember that it is 100 15, not 100 10. 100 15 is the complaint hotline of Unicom headquarters. It reported to the human customer service that calling local 100 10 did not solve the problem, and deducted the 1700 yuan Internet access fee without any explanation, and strongly demanded a refund. In general, it takes 36 hours to solve.

If it still hasn't been solved, we can only suggest calling 0 10- 12300 (complaint hotline of the Ministry of Industry and Information Technology). If it still can't be solved (it is estimated that it can't be solved, and a company as big as China Unicom won't be so big because 1700 yuan is more than that), just throw away the card, otherwise 1700 yuan will be wronged, right?

I hope I can help you! Good luck!