Taobao was complained by customers. What happens when WeChat induces buyers to place orders?

The first case: the buyer does not pay. Taobao sellers often encounter this situation: after the buyer has photographed the baby, he has not paid, and in serious cases, the baby will be taken off the shelf. The seller can put the baby back on the shelf, set up payment and reduce inventory. At this time, if the seller closes this order, the seller will be maliciously complained and punished by Taobao. Therefore, sellers and friends should never take the initiative to close their positions. Taobao will automatically close the order after 3 days.

The second case: the liar will pay normally. Sellers don't have to worry about not being able to tell. In this case, you can consider the following methods and implement them step by step.

First, leave evidence in the first place. After receiving the buyer's order, you should take the initiative to contact the buyer as soon as possible to see if the buyer replies. If I reply to you, tell him in detail the delivery process and return process of your store, and let him know that you are familiar with the rules of Taobao system and will not be easily fooled. If the buyer does not reply and deliberately avoids the seller, it fully proves that there is a great possibility of a liar.

Then, contact Taobao customer service in time. The purpose of this step is also to leave a record for Taobao system to record the order, so as to provide evidence in case of disputes in the future.

Delivery of video or photo retention. Record or photograph the full name of the delivery process with a mobile phone or camera, including the quantity, information and weight of the goods, and keep favorable evidence.

Confirm with the buyer when picking up the goods by express delivery. When the courier comes to pick up the piece, contact the buyer again and tell the exact delivery and arrival time. Because scammers usually apply for a refund at this stage, the seller's friends must see the reason for the refund and leave a message.

Suggest delivery within 24 hours. Because the earlier the delivery, the better for the seller. And after the liar pays, you have to tell the liar that you are about to deliver the goods, and the goods have been photographed. If you have any comments, you can apply for a refund, otherwise you will go to Taobao to intervene in the dispute after delivery. At this time, the liar will consider whether the fraud can be successful, and if it is not good for him, he will take the initiative to refund.

Refuse to sign on arrival. The seller's friends basically don't have to worry about this step. If the courier has been delivered, but the buyer refuses to sign for it, the buyer needs to pay the round-trip freight according to Taobao rules, and the seller only needs to provide the red stamp courier to Taobao Express.