China Life Insurance critical illness insurance Payment Procedure

Report the case first (955 19 hotline/customer service center/report the case through a salesperson).

Reporting method:

1, call our company's 955 19 customer service number;

2. Go directly to the local service center;

3, through the sales staff.

Second, bring relevant materials to the local service center to apply for claims.

According to the prompt of "Claims Preparation Materials", bring relevant materials to the local service center to apply for claims. The company will review the submitted application as soon as possible. If the materials are incomplete, the company will inform you to submit relevant materials.

Third, the company audit.

It belongs to the insurance liability specified in the policy, not the matters stipulated in the exemption clause and special contract. Our company will notify the obligee to collect the insurance money by phone, SMS or letter or transfer the insurance money to your designated bank account.

4. Notify the owner of the right to receive payment or other treatment.

If it does not belong to the insurance liability stipulated in the policy or the matters stipulated in the exemption clause and special contract, the company will issue the Notice of Refusal within 3 working days after the refusal is approved.

Extended data:

Time limit for application:

According to the provisions of the Insurance Law of People's Republic of China (PRC), the right of the insured or the obligee of insurance other than personal insurance to claim compensation or pay insurance money from the insurer shall be extinguished if he fails to exercise it for two years from the date of knowing the occurrence of the insurance accident. The right of the insured or the right holder of life insurance to ask the insurer to pay the insurance money shall be extinguished if it is not exercised for five years from the date when the insured accident is known.

Collection program:

After reviewing the claim application materials provided by you and making a claim decision, our company will inform you by telephone, SMS or sending a claim collection notice. At this time, the relevant obligee stipulated in the insurance contract can go to the company to handle the payment procedures with ID cards and other documents. In order to effectively protect your interests, it is suggested that you choose to receive compensation by bank transfer.

When there are multiple equity holders, each equity holder can only receive his due share of insurance premium; Without the power of attorney of other rights holders, the payment procedures cannot be handled on their behalf; If compensation is obtained by bank transfer, our company can only transfer the insurance money to the account of the corresponding insured, beneficiary or legal heir.

China life-settlement of claims service