Why can’t my vivo phone send and receive text messages?

How to deal with the problem that vivo mobile phone cannot send text messages:

1. Some text messages cannot be sent

1. Confirm whether the phone bill balance is sufficient

Please Confirm whether the phone credit is sufficient. If the credit is insufficient, sending text messages will fail.

2. If the text message contains sensitive words, the other party cannot receive it after sending it.

Please use test statements to send text messages to confirm whether the other party can receive them normally, such as: Hello, thank you, etc. If the other party can receive it normally, it means that the text message sent before may contain sensitive words.

3. Confirm whether the "fixed dialing" service has been turned on

After turning on fixed dialing, messages can only be sent to contacts in the fixed dialing list and cannot be sent to other numbers. If you want to continue sending text messages, please cancel the fixed dialing service. Enter Settings--Applications and Permissions--System Application Settings--Phone--Corresponding SIM Card--Fixed dialing, turn off fixed dialing (the PIN2 code that needs to be entered when turning off needs to be consulted with the operator)

4 , Unable to send text messages to some short numbers

Please enter the message App--three dots in the upper right corner--Settings--More settings--Send paid messages. It is recommended to set it to ask every time.

2. All text messages cannot be sent

1. Confirm whether the phone credit balance is sufficient

Please confirm whether the phone credit is sufficient. If there is insufficient credit, sending text messages will fail. .

2. Turn flight mode on and off

You can try turning flight mode on and off and re-triggering the network before trying.

3. Check whether you are using a third-party SMS APP

Third-party SMS APP may have compatibility reasons. It is recommended that you use the system’s own SMS APP and go to Settings--Applications and Permissions- -Permission management--Permissions--Default application settings--Information, set to Information.

4. Check whether the SMS center number setting is correct

Go to Settings--Applications and Permissions--System Application Settings--Information--More Settings--SMS Center Number, if If you don’t know the local SMS center number, please contact your operator to obtain the SMS center number and set it up.

*Note: You can also check the local SMS center number by checking other mobile phones around you that use the same operator's SIM card.

5. Comparative test of SIM cards

It is recommended to put the SIM card on other mobile phones to send text messages for testing. If the sending still fails, it is recommended that you consult the operator's customer service.

6. Restore all settings

Go to Settings--System Management--Backup and Reset--Restore all settings and follow the on-screen prompts.

*Note: Restoring all settings will not delete any data or media files. It will only restore all settings on the phone. Some third-party application accounts require re-logging in. Please confirm that it will not affect the use of the software before proceeding.

If the above method fails to solve the problem, you can back up the mobile phone data in advance, take the mobile phone to the local vivo customer service center for inspection and processing, the customer service center address: enter vivo official website/vivo mall APP--My-Service Outlets or vivo official website web version - scroll to the bottom - service support - service outlet inquiry - select a province or city to query the customer service center address. It is recommended to call in advance before going to avoid empty runs, plan your itinerary reasonably, and travel safely.