Example of table and chair after-sales service commitment letter

As society continues to progress, we have more and more opportunities to use commitment letters, and the contents of different commitment letters are also different. So have you ever understood a commitment letter? In order to make the writing process easier and more convenient for you, let’s refer to how it is written! Let’s share with you the commitment letter for student desks and chairs after-sales service, welcome to read!

Tables and Chairs After-sales Service Commitment 1

Our company earnestly makes commitments in accordance with the following requirements:

1 The production process is strictly implemented in accordance with ISO9001:__ quality system and ISO14001 environmental certification. Ensure product quality.

2. A three-year free quality warranty period will be provided from the date of acceptance. During the warranty period, products or accessories that have quality problems due to non-human reasons will be repaired free of charge and are determined to be unusable. Free replacement, free of charge for maintenance fees, parts fees, door-to-door service fees, and transportation fees.

3. The after-sales center has specially set up an after-sales service group for this batch of office furniture. The group arranges a dedicated person to explain the product usage functions and maintenance details: inspection and maintenance every three months, and a comprehensive systematic inspection every year. Inspection and maintenance, including cleaning of fabrics, waxing of paint surfaces, fastening of structural parts, track refueling, etc.

4. After receiving a call or fax regarding after-sales service requirements, arrive at the site within 2 hours. If the problem is serious and cannot be solved in a short time, provide a written explanation and clarify the resolution time.

5. After the goods are installed, add plastic film for protection, and send personnel to perform a comprehensive cleaning service before full use.

6. The specific warranty details are as follows:

1. Office desks and conference tables: The warranty scope includes table top breakage, delamination and degumming, accessories damage, drawers not pushing and pulling smoothly, etc.

2. File cabinets and steel file cabinets: the warranty scope covers obstacles in entry and exit, poor rails, etc.

3. Chairs: The warranty covers degumming, disconnection, cracking of the back rubber sheet of the chair, malfunction of the automatic recovery function, desoldering and breakage of the chair legs, damage to accessories, etc.

4. Staff desk series: The warranty covers cracking of the countertop, falling edge sealing, damaged accessories, and poor drawer pushing and pulling, etc.

5. Sofa: The warranty covers degumming, broken wires, unstable wooden frames, damaged accessories, etc.

7. Warranty service: If the product has the above problems, customers in this province please contact our company's maintenance department. Customers from other provinces please contact our company's local after-sales service agency.

8. Customer responsibility: Customers should take good care of the furniture and use it correctly. If it is considered damaged, the company will not repair it for free, but we can provide the required services and charge as appropriate.

9. Product after-sales extension services: Fabric renovation, relocation and reorganization of all bid products. If customers have such requirements in the future, our company will be responsible for the construction and only charge the cost.

Unit name:

In fact, the after-sales service commitment letter mainly includes

1. Have a professional after-sales service department, professional installation and maintenance personnel, and specialized after-sales service The hotline is dedicated to listening to customers' calls 24 hours a day;

2. Provide customers with furniture styles and placement designs free of charge, and develop detailed demand plans for users free of charge;

3. Free delivery Delivery of goods to your door, free door-to-door installation, free door-to-door maintenance, and free cleaning for you;

4. One-year replacement, three-year repair, five-year maintenance, and lifetime service (five-year replacement for product quality issues)

7. No fees for maintenance within five years;

8. June of each year is the free repair and maintenance month;

9. Establish a complete customer file , providing you with new information and trends in furniture development at any time;

10. After receiving the after-sales service call, the installation and maintenance personnel rushed to the scene within 20 minutes for repair;

11. Implement a customer manager system, with dedicated cars and dedicated personnel to serve you.

Tables and Chairs After-sales Service Commitment 2

The main contents include:

1. Specific service content during the goods quality guarantee period:

(1) Our company will guarantee repair, replacement and return for goods that are not damaged by humans.

If quality problems occur within (2), we will respond immediately after receiving the repair call and arrive at the site within 3 hours for free repairs.

(3) If serious quality problems occur during the warranty period and the repair cannot be completed within 24 hours, a free replacement with the same specifications will be provided within 3 days at the latest.

(4) During the warranty period, if the same defect still fails to meet the quality standard after three repairs and replacements, the product will be deemed to be unqualified, and the buyer has the right to return the product unconditionally. All losses caused thereby shall be borne by us.

2. Specific service content outside of the goods quality guarantee:

If the goods are damaged by humans, only the cost will be charged during the repair process.

3. Maintenance unit name and location:

Maintenance unit name: —————————————————

Location: —————————————————

Phone: ———————

Contact person: ———

Number of after-sales service personnel: 5

Special vehicles for after-sales service: 2

After-sales professional service rules

Warranty period

All products are subject to one-year (three guarantees). During the warranty period, if any problem occurs, the supplier guarantees to respond within 1 hour after receiving notification and to solve it within 12 hours after arriving at the site within 3 hours. If the problem cannot be eliminated at the time, a solution must be made. After the warranty expires, other accessories necessary for normal use will be supplied at preferential prices (ex-factory prices).

Free maintenance content

Within five years after the goods have been installed and the buyer has passed the acceptance inspection, if the goods have been damaged by non-human factors within five years, our company will provide free maintenance including the required replacement accessories and related services. . If the product is damaged due to human factors during use, it does not enjoy free maintenance services. It can be repaired and the cost of the repair parts will be charged appropriately.

Regular tracking and maintenance

Provide maintenance for contract goods, set up a special quality tracking team, inspect and consult on the use of contract products every six months, provide maintenance services for all contract goods once a year within five years, so that Furniture is kept in optimal condition to ensure users have no worries.

Tables and Chairs After-sales Service Commitment 3

1. Yijiayou Office Furniture strictly implements the national regulations on product "three guarantees (guaranteed repair, guaranteed replacement, guaranteed return)". From the date of purchase of Yijiayou office furniture products, we implement "three guarantees" and high-quality after-sales service with lifelong maintenance.

2. From the date of product purchase, Yijiayou Office Furniture has quality problems related to household products during the "Three Guarantees" period. The company will actively provide high-quality after-sales services to maximize To safeguard the consumer rights and interests of consumers, consumers are requested to keep damaged spare parts as proof, otherwise they will be charged as appropriate. Outside the "Three Guarantees" period, the company provides paid high-quality services, and the cost of spare parts and other materials is borne by the consumer.

3. The company will visit consumers from time to time to understand and check the performance and quality of Yijiayou office furniture products in use. If problems are found, we will promptly help deal with and maintain them.

4. If consumers need to adjust or disassemble furniture, our company will provide relevant disassembly and assembly guidance services.

5. After receiving the consumer’s repair service call, the company will give a clear reply to the call within 24 hours. If Yijiayou office furniture service outlets are in the area where the consumer is located, after-sales service personnel will be at Respond within 24 hours; if it is in surrounding counties and cities, it will respond within 3 days; if it is across provinces and cities, it will respond within 6 days. If the problem is special and cannot be solved in a short time, the company will provide a reasonable explanation and clarify the solution time and solution within 48 hours.

Tables and Chairs After-sales Service Commitment 4

Fuyuan Company has gradually improved its pre-sales, in-sales and after-sales service systems by conscientiously implementing the IS09001 quality management system standard. Especially after-sales service. As we all know, good after-sales service ensures that customers can buy with confidence and use it happily: the best products in the world require after-sales service follow-up. In order to eliminate customers' preferential treatment for future product maintenance, our company solemnly makes the following commitments regarding after-sales service.

1. Fuyuan products are guaranteed for free within two years from the date of acceptance and are responsible for lifetime maintenance.

2. If there are non-human quality problems during the warranty period and it really cannot be used, we will be responsible for free replacement and free repair for minor damage. If the accessories are damaged or the product exceeds the warranty period due to improper use by the user, we will be responsible for the repair and only charge appropriate materials and installation fees. After receiving your notice or fax, we will arrive at the site for repair within one day within the province and three days outside the province. If there are special circumstances and the problem cannot be solved in the short term, the company will give a written explanation and clearly solve the problem. time.

3. The company has a customer service center, where a dedicated person is responsible for providing product consultation services every month, answering various questions raised by customers about product quality and repair and maintenance, and collecting market information and Customers’ opinions on product optimization and modification.

Tables and Chairs After-Sales Service Commitment 5

1. Fuyide Furniture strictly implements the national regulations on product "three guarantees (guaranteed repair, replacement, and return). From the date of product delivery, Fuyide Furniture will implement "three guarantees", five-year warranty and lifetime maintenance of high-quality after-sales service.

2. From the date of product delivery, Fuyide Furniture will provide "three guarantees". If there are quality problems related to furniture products during the "Three Guarantees" period, our company will actively provide high-quality after-sales services to protect the consumer rights of our customers to the maximum extent. Consumers are required to keep the damaged spare parts as proof, otherwise they will be charged as appropriate. Outside the "Three Guarantees" period, the company provides paid high-quality services, and the cost of spare parts and other materials is borne by consumers.

3. Fuyide Company will conduct follow-up visits to consumers from time to time to understand and inspect Fuyide. The performance and quality of German furniture products in use will be promptly handled and maintained if problems are found.

4. If consumers need to adjust or disassemble the furniture, the company will provide relevant disassembly and assembly instructions. Instructional services.

5. After receiving the customer’s repair service call, the company will give a clear reply to the call within 24 hours. If the Fuyide Furniture after-sales service outlet is in the customer’s area, the after-sales service personnel will arrive within 24 hours. We will respond within hours; if it is in surrounding counties and cities, we will respond within 3 days; if it is across provinces and cities, we will respond within 7 days. If the problem is special and cannot be solved in a short time, our company will Reasonable explanations and resolution time and solutions will also be given within 36 hours.

Tables and chairs after-sales service commitment letter example related articles:

★ Furniture after-sales service commitment letter

★ After-sales service commitment letter example 5 articles

★ Collection of product after-sales service commitment letter templates

★ 5 after-sales service commitment letter templates

★ 5 after-sales service commitment letter samples

★ After-sales service commitment letter template

★ The latest 5 after-sales service commitment letter templates

★ After-sales service commitment letter template

★ After-sales service 5 Selected Samples of Service Commitment Letters