How to avoid mobile (or Unicom) spam MMS and charging traps?

Seeing the latest mobile phone consumption trap clearly, Lu, a member of the Chinese People's Political Consultative Conference, said: "There are many kinds of telecom tariff fraud, and the patterns are constantly being refurbished, which makes it impossible for users to prevent it, which not only harms the interests of users, but also disrupts the telecom market and becomes a public hazard. According to the survey statistics, more than 60% of mobile phone users and PHS users in China have been charged fraudulently for telecommunication services. On average, every household is in 30 yuan every year. According to this ratio, China Telecom spends as much as 7 billion yuan on fraudulent compensation every year. The amount that can be returned through complaints or lawsuits is minimal. " Let's take a look at the latest consumption trap. 1. At present, for all kinds of short message customization services, operators generally allow SP to charge users only after the system detects the short message sent by users to the SP special service number. So there are several ways for each SP to make money: 1. Send all kinds of teasing and seductive information through SMS service number or ordinary mobile phone number to urge users to reply or send instructions to service number. 2. Send greetings and caring messages in the name of "friends" and "classmates" through SMS service numbers to trick users into replying to messages sent as ordinary people. 3. Pretend to be an operator to remind you of a "friend message" and trick you into forwarding or sending it to the designated number. 4. Let users send short messages through various free short message software, and allow users to reply. When users reply, they actually send short messages to these SP service numbers. SP generally does not dare to collect money for this, but if the reply content happens to be the same as the code for applying for a certain functional service, it will immediately trigger the system to deduct the fee. As long as it is posted, SP is equivalent to putting his hand into the user's pocket, and he can always save money. Whether it is received or not depends on the conscience of the operator. * Sending SMS to ordinary mobile phone numbers will not charge any fees except communication fees, as long as the ordinary mobile phone numbers and SMS service numbers are clearly distinguished. * Some websites also require entering the mobile phone number in order to control user registration, so don't worry, there will be no charge for receiving the verification code, as long as you don't send or reply actively, there will be no charge. Second, some non-customized service SP codes, sending 0000 and 00000 are also regarded as on-demand instructions by the operator system (because there is no possibility of customization, short message services are divided into customized and on-demand services), and SP will reply to short messages to collect information fees after receiving them. And no matter what kind of code is sent 0000 or 00000, there is also a communication fee. Therefore, it is not recommended to send 0000 or 00000 to unsubscribe from unknown services. It is recommended to call the operator manually to cancel the subscription. A typical example is the short message on the Spring Festival party on 2006 this year. 3. At present, there are various services, such as short message service, Monternet service and MMS service. Generally, sending 0000 or 00000 can only cancel the short message service, but not other services. Therefore, it is suggested that it is safer to play manual service. When making a manual call, be sure to ask whether all the services that may be charged have been refunded. 4. China Mobile has launched sending numbers from 0000 to 18620 1, 186202 and 186203 to query the SMS, MMS and Monternet services of the whole network respectively. If you send 00000 to the corresponding code, you will cancel all such services. China Unicom sends 1 14 to 5 133 to inquire about the SMS service of the whole network, and sends 0000 to 5 133 to cancel all services. There is a communication fee for sending text messages on it. Moreover, it only operates the whole network business, not involving the business in the province, and the general business charges in the province are more. So don't think that sending a text message will be all right. Be sure to call manually. Sending 0000 and 00000 service codes to information service operators is also charged (as mentioned in the second point above). Why do users pay for junk services? So be sure to call patiently and withdraw it manually. 5. If the mobile phone that supports Internet access often accesses the Internet, it is easy to receive some WAPPUSH messages or browser announcements. When it is opened, it will access the Internet and connect to the website that subscribes to the charging service. In a word, there is nothing good about this kind of short message, which is an advertisement. It is recommended to delete it directly without opening it. Sixth, some mobile phones customized by operators are bundled with functions such as Internet access and integrated with one-click Internet access, which makes it easy for users to misoperate. And the internet access function of the mobile phone number is turned on by default. Take the GSM network as an example. Even if users apply to turn off the GPRS function, they will automatically switch to 17266 after missing the Internet key. Customize some function menus in the mobile phone, and also surf the Internet or send short messages to customize services. This function cannot be deleted or modified, so pay attention to it and buy it carefully. Some operators have integrated STK menu into their mobile phone cards. This kind of card has been around for a long time. Generally, experienced users don't have to worry, but some new users tend to think that this is a free function of mobile phones and spend money by mistake. Novice users are not recommended to use mobile phone cards with menus. Eight, although the operator is forced by consumer pressure to regulate the behavior of SP, and also uses some technical means to prevent users from being charged without reason, SP is also soaring, and there are always some loopholes in the operator's system (even the operator may be intentional), and there are always some users who suffer innocently. Nine, some strange numbers hang up as soon as the call rings, and most of them are recorded advertisements after callback, including winning fraud and Mark Six lottery. And there is generally no charge. A few may be voice stations, and the phone bill is very expensive. Therefore, it is recommended not to return strange numbers. Most of these figures are not good. Ten, some spam messages, users are often very disgusted, and may reply to text messages. If it is sent by a special service number, the user will be charged immediately. If it is sent by an ordinary number, the user can't see it when replying to the other party. Because it is usually sent by machines, no one will come to see it at all, wasting energy and SMS fees. Eleven, some mobile phone downloaded software, will secretly send text messages, and even automatically customize the service, be careful not to download mobile phone software of unknown origin, so as not to be caught! Remarks: Ordinary mobile phone numbers include (86) 13, (86) 159, 1060 (PHS). Other numbers are special service numbers, even if they are followed by mobile phone numbers, as long as they are not in front, they are still special service numbers such as 7788 13865438+. In addition, 106 1- 1069 has also been found to have a special service number, so only 1060 is more reliable. In short, operators can profit from SP's arbitrary charges, which is why this situation exists today. Most users are still in the dark, even if a few users find out and negotiate with them to get compensation, SP and operators will still make a steady profit. Therefore, everyone should bravely safeguard their rights and interests, boldly claim compensation, and donate even if they lose money. Users should regularly check the payment documents or telephone bill list, and immediately consult and complain to the telecom enterprises when problems are found; At the same time, you can appeal to the local telecom user complaint acceptance agency, or you can report to the local telecom regulatory department or the price department. What should I do if the user has any objection to the charging of SMS? 65438+ Before the dispute is settled, users cannot be charged the fees charged by the dispute agent. Prior to this, no agent can forcibly charge users this part of the fee. If the paying user has any objection to the collection fee, and the agent cannot provide evidence to prove that the fee is correct within 15 days, the agent shall refund the fee to the user first. 2. Users can consult with telecom enterprises to find out the specific charges and make complaints directly. At present, the customer service telephone numbers of the six basic telecom enterprises are: China Telecom: 10000, China Netcom: 10060, China Mobile: 1860, China Unicom: 100 10, and China Satcom:/. There is no charge for users to call the local customer service phone number of this website, and they need to pay the corresponding phone bill to call other enterprises or the foreign customer service phone number of this website. Users can also visit their company's website for consultation and complaints. 3. If users are not satisfied with the complaint handling results of telecom enterprises, they can also appeal to the telecom user complaint acceptance center set up by the competent department of communications, Beijing Telecom User Complaint Acceptance Center: (010) 68212300; Telecom user complaint acceptance center in other regions: area code of municipality directly under the central government or provincial capital city+12300; Telecom user complaint acceptance center of the Ministry of Information Industry: (0 10) 12300, or you can visit its website for online complaint consultation (www.chinatcc.gov.cn). 4. As long as the complaint level is high, if the complaint reaches the operator headquarters or the telecom user complaint acceptance center, the local operator will not dare not handle it, otherwise it will be criticized by the superior. Therefore, they must reconcile with users, usually by blocking their mouths with money.

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