How to unlock your vivo mobile phone account if it is locked?

You can refer to the following information:

1. If the mobile phone number and email address bound to the vivo account can receive a verification code or remember the secret answer, if any of the above information is met, please click below Method operation:

1. Please click the link below, enter the account number, and follow the prompts to reset the new password

Retrieve password link: web link

2. The specific operation guide is as follows:

Bind mobile phone number to retrieve: ① Enter the account to bind the mobile phone number → ② Click (get verification code) → ③ Enter the SMS to view the received verification code → ④ Enter verification Code→Change password

Retrieve by binding email address: ① Enter the account to bind the mobile phone number → ② Click on the bottom of the mobile phone SMS verification page (switch to other methods) → ③ Select retrieval through the bound email address - click (Get the verification code)→④Log in to your email to view the received verification code→⑤Enter the verification code→Change password

Retrieve through password protection: ①Enter the mobile phone number bound to the account→②Click the SMS verification page Below (switch to other methods)→③Choose to retrieve through the security question→④Enter the correct security answer→Change the password

*Note: Devices that have not logged in cannot receive directly through the bound mobile phone number To change the password via SMS verification code, a second verification of identity is required (re-verification of email address, password answer or real-name information, etc.).

2. If the mobile phone number and email bound to the vivo account cannot receive the verification code and the password answer cannot be remembered, and you are using a vivo phone, please operate as follows:

Scenario 1: The account is not logged in on the mobile phone:

① (Desktop) settings → ② Log in to vivo account → ③ Log in/register with account and password → ④ Forgot password

Note: If the system detects the account In a safe state, you can set a new password directly. If you are prompted that verification is required, you can click to switch to other verification methods and verify by face (this verification method will only be displayed if the account has a real name). After passing the verification, you can reset the password.

Scenario 2: The account has been logged in on the mobile phone:

① (Desktop) Settings → ② Login vivo account → (Early models need to enter) ③ Account Center → ④ Security and Password →⑤Change password

Note: If the system detects that the account is in a safe state, you can set a new password directly. If you are prompted that verification is required, you can click the (mobile phone number has been deactivated) button at the bottom of the page and follow the prompts to select (forgot password) to appeal the account. If the appeal is successful, you can change the password.

3. Appeal through the account Reset password:

If the above methods fail to help you quickly retrieve your password, please click on this link, select "Start Appeal" and follow the page guidelines to submit the correct relevant information and appeal for retrieval.

*Note: If you encounter relevant problems or questions during the appeal process, you can consult manual for help.

Online customer service: Click (online customer service) at the bottom right of the official website link. Enter "manual" to contact manual customer service;

Telephone customer service: Call the service hotline 95033 to contact manual customer service.