Why did Huawei p30pro WeChat come to the information without prompting?

Suggest the following troubleshooting methods:

1. Make sure the phone is not silent.

2. Make sure that you can receive the notice.

Enter settings, search application management, find information, click notification/notification management, and turn on the notification permission switch. If it is open, it is recommended to close and reopen it, and then try again.

3. Make sure that Do Not Disturb mode is not turned on.

Enter Settings, search Do Not Disturb, click Enter, and close do not disturb mode.

4. Confirm that the mute notification switch is not turned on. (this operation is only applicable to emui10.x&; Magic 3.x version)

Enter settings, search application management, find information, click notification management, select the corresponding card in the category, and turn off the mute notification switch.

5. If you still don't remind me after receiving the message after the above operation, it is suggested to continue the investigation according to the following scenario.

Investigate according to different scenarios:

Scenario 1: There is no vibration or ringing when receiving the message.

1. The notification bell of the confirmation message is not set to "None" or the vibration switch is turned off.

Enter the settings, search into the application management, find the information, click the notification management, and check whether the notification ringtone is selected as None or the vibration switch is turned off.

2. It may be that an incompatible third-party theme is used.

It is suggested to change the official default theme. Go to themes > my > preset a theme, select one and apply it.

3. It may be that I received a message from someone else while chatting. It is recommended to quit the current chat application and reconfirm the situation when receiving the message.

Scenario 2: When receiving the message, the indicator light does not flash.

1. If the indicator light does not blink when receiving the message, you need to refer to the knowledge that the indicator light does not blink when receiving the message for troubleshooting.

Scenario 3: When the screen is closed, you receive a new message without a bright screen reminder.

1. Maybe the lock screen style of the mobile phone is not set to magazine lock screen.

Below EMUI 9.0: enter settings, search for magazine lock screen, and set the lock screen style as magazine lock screen.

Emui 10。 x/9。 x/magicui2。 x/3。 X: Enter the settings, search and enter the magazine lock screen, and turn on the "Open Magazine Lock Screen" switch.

2. It may be that the notification bright screen prompt switch is not turned on.

Enter the settings, search to enter the notification bright screen prompt, and turn on the notification bright screen prompt switch.

Scenario 4: There is no banner notice after receiving the message.

The title switch of 1. information may be turned off.

Enter settings, search and enter application management, find information, click notification management/notification, and turn on the banner switch.

If the above methods can't solve the problem, the following measures are suggested:

1. Go to Settings, search Application Management, find the information, click Save > Delete Data, then restart the phone and try again.

2. Enter the settings, search and enter Restore All Settings, and then click the Restore All Settings option. (This operation will clear data such as screen lock password and WLAN password).

3. If the above methods have not solved the problem, it is recommended to back up the data in advance and take the purchase voucher to Huawei customer service center for testing.