If I don't want what I bought in JD.COM, can I return it? How to handle the freight?

First, the goods returned from JD.COM are picked up at the door, and the buyer does not need to pay any fees, just hand over the goods to the courier. In addition, the courier should give the buyer a receipt when picking up the goods at home.

Second, the specific process of JD. COM returns:

1. After logging in to JD.COM account, click the order on the right of the user name in the upper right corner.

2. After entering the order, find "Repair/Return" in the common settings on the left, and click Enter Return.

3. In the exchange maintenance interface, find the product you want to return, and then click "Apply" under the product.

4. In the interface of applying for return, select a return after the expected handling method, and then write a description of the return problem below, which is generally the reason for the return. It is best to attach a picture of the goods to the description. Then fill in the items marked with an asterisk according to the actual situation.

5. Write the basic information, click the submit button, and then wait for customer service review.

6. If it is approved, the next step will be carried out, that is, the staff will pick up the parts at home, and send a text message to remind the buyer to prepare the invoice, complete packaging, accessories and other materials. You can check the return progress in the repair/return interface.

7. JD.COM was the last to return the goods. COM's door-to-door pick-up Pay attention to the courier to give the buyer a receipt, fill in the information and save it for future reference.

8. If the audit is unsuccessful, the customer service will inform the reason for the failure. Then resubmit the application according to the situation.

Third, what is JD. COM's self-employment?

1, marked "self-operated" is "JD. COM self-operated goods. What distinguishes it is "non-self-employed".

2.JD。 COM is JD.COM's B2C online sales model, that is, the business-to-consumer model, where the business goes directly to the buyer. The goods are purchased by JD.COM, responsible for distribution and after-sales, with invoices. The quality of goods is guaranteed by JD.COM.

3. The non-self-operated mode is that JD.COM provides a sales platform, which is delivered by manufacturers or other merchants, and Beijing Taiwan collects platform usage fees from merchants. If the commodity "service" is written as JD.COM delivery and provides after-sales service, it is self-operated; If the "service" is filled in with XX seller's delivery and after-sales service, it is not self-operated.

Fourth, JD.COM.

China self-operated e-commerce enterprise (stock code: JD) was founded by Liu, Chairman and CEO of the Group. Its subsidiaries include JD.COM Mall, JD Finance, Paipai.com, JD Smart, O2O and overseas business department. In 20 13, virtual operator license was officially obtained. On May 20 14, it was officially listed on Nasdaq Stock Exchange. On June 20 16, we reached a deep strategic cooperation with Wal-Mart, and 1 store was merged into JD.COM.