I bought something on Taobao. Today, the school YTO express collection point sent a text message to collect it. When I got it, the person at the collection point said that there was no express deliver

I bought something on Taobao. Today, the school YTO express collection point sent a text message to collect it. When I got it, the person at the collection point said that there was no express delivery from me. Don't delete messages. Call the person in charge in Tong Yuan to ask, tell him that you received the text message but didn't get the goods, and see his reply.

Then go to the collection point and ask if the courier arrived and someone signed for it, or it didn't arrive at all.

If it is the former, it is the responsibility of the collection point. They just give it to others to sign for it without verifying the recipient's information, so you have to ask them for a claim.

If it is the latter, it is still the collection point. Why did I send you a text message but didn't receive the courier? Your short message is your voucher. Call the number you sent the text message to see which collection point staff sent it and confront him.

Finally, contact the seller and tell him to extend the delivery time and explain the situation. The seller is not responsible.