What if the bank card participates in gambling?

Take the initiative to contact the bank, cooperate with the investigation, and cancel the illegal transaction.

1. Take the initiative to contact the bank: immediately contact the bank, explain the situation to the customer service staff, and confirm the freezing reason.

2. Cooperate with the investigation: In the process of contacting the bank, it is very important to actively cooperate with the bank's investigation. The bank needs to provide more relevant information, such as transaction records and identity documents involving gambling.

3. Cancellation of illegal transactions: If the bank confirms that there are activities involving gambling and fraud, it should take the initiative to cancel the relevant transactions, communicate with the bank as soon as possible, explain that these transactions are not recognized, request a refund or cancel the transactions, and provide sufficient evidence to support its claims, such as screenshots and vouchers. We will further investigate and handle disputes based on complaints and evidence.