Polite language in communication

Polite expressions for communication between colleagues in the company;

Be friendly and use more polite language in conversation.

Common polite expressions include "please", "thank you", "I'm sorry", "hello", "please", "all right", "what do you think" and so on. At the same time, we can choose different polite expressions according to their different meanings.

1, greetings

Greetings generally do not emphasize the specific content, but only show a courtesy. When used, it is usually concise and clear, and it is not bound by the occasion. On no occasion should you omit greetings when meeting people. At the same time, no matter who greets you in any way, you should give a corresponding reply and don't ignore it. In communication with people, the commonly used greetings mainly include:

Hello, good morning, good afternoon, good evening, etc.

2. Welcome speech

Welcome language is an indispensable polite language when receiving visiting guests. Such as "welcome", "welcome everyone", "nice to meet you" and so on.

apology

In daily communication, people sometimes inevitably influence or disturb others for some reasons, especially when they are rude, stand up, defend themselves or miss, they should apologize to each other promptly, actively and sincerely. Commonly used apologies are;

Sorry, please forgive me, sorry, rude, sorry to keep you waiting, and so on. When you are embarrassed to apologize in person, you can also express it by phone or text message.

3. Please ask for help

Request language refers to the necessary language you should use when you make a request or request to others. When you make a request or request to others, you must first take the word "please" and be sincere in attitude and tone. Don't sell yourself short, let alone be arrogant. Common pleasantries are:

"Excuse me", "Excuse me", "Thank you", "Thank you" and so on. In Japan, people often say "Please take care" and "Please".

4. Consulting language

Advisory language refers to communication, especially in the reception process, such as;

Do you need any help? what can I do for you? Is there anything else you can do? may I come in? If you don't mind, may I have a look? Do you think it's okay? This will make others or recipients feel respected.

Step 5 greet

Compliment refers to the words used when others express their compliments. In communication, we should be good at discovering and appreciating the strengths of others and give them sincere praise in time. This can not only shorten the psychological distance between the two sides, but more importantly, it can reflect your tolerance and kindness. Commonly used compliments are;

Very good, not bad, great, great, beautiful, etc. In the face of compliments from others, we should also respond positively and appropriately. Such as "thank you for your encouragement", "thank you", "you flatter me", "you are not bad" and so on.

Step 6 reject language

Refusal refers to the language that implies with euphemistic words when it is inconvenient or difficult to directly explain the original intention, so that the other party will understand. In interpersonal communication, when the other party puts forward a question or request and it is difficult to answer the other party's "yes" or "no", some evasive language can be used to refuse. For example, to explain to the manager a visitor or uninvited guest that you haven't seen for a while, you can say politely:

"Sorry, the manager is having an important meeting. Can you come back another day? "

"Would you please make an appointment with the manager and contact you later?"

If the visitor is still pestering, he can smile and say, "I'm really sorry, I can't help you."

Step 7 apologize

In the daily communication between colleagues in the company, people sometimes inevitably influence or disturb others for some reasons, especially when they are rude, fail to keep an appointment, make an excuse or miss it, and they should apologize to each other in a timely, positive and sincere manner. Commonly used apologies are;

Sorry, please forgive me, sorry, rude, sorry to keep you waiting, and so on. When you are embarrassed to apologize in person, you can also express it by phone or text message.