Check the authenticity of the mobile phone

If you are currently using a vivo phone, the method of verifying the authenticity of the phone is as follows:

1. Open the authentication website:/service/authenticity check/index;

2. Get the IMEI code:

① Enter * # 06 # in the dialing interface;

② Enter Settings-System Management/More Settings-About Query (iQoUI: Enter Settings-My Device-More Parameter Query) in the mobile phone;

③ It can be viewed directly on the mobile phone packaging box;

3. Enter the IMEI code and click "Query Now";

4. If the query results are consistent with the relevant information of the mobile phone (including the model, color and warranty information of the mobile phone, etc.). ), indicating that the inquired model is genuine (the results are for reference only). If "Sorry, no information about XXX can be found" is displayed, confirm whether the IMEI code entered is wrong, and then verify it. In addition, please confirm whether the purchase channel is officially authorized;

5. If you still can't find the query information after many attempts, the query information doesn't match the mobile phone information, or you have questions about the query results, you can go to the customer service center (address of vivo customer service center: enter vivo official website /vivo Mall APP-my after-sales outlet-select your province and city for query).

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices, warranty cards, ID cards, etc.). Before going, call the staff of the service center in advance to ensure that the staff can go again during normal working hours, avoid running empty and pay attention to safety on the way back and forth.