Online shopping express refusal process

The online shopping express refusal process is as follows:

1. Pay attention to the logistics status during the return of express mail. Check whether the express is on the way back. If the logistics has not been updated for a while or the display has stopped, you need to ask the courier company about the express delivery status.

2. Contact the seller. After the logistics shows that the express mail has been signed by the seller, you need to contact the seller with Wang Xin or Ali Want Want to ask if the seller has received the express mail and can apply for a refund. After the seller agrees to apply for a refund, fill in the refund reason and return logistics.

3. Fill in all necessary items, submit the return application and notify the seller, and the seller will handle your request after receiving your return application.

4. If the refund is successful, the system will prompt the payment to be returned to Alipay first, and then Alipay will call the bank card. If you use Alipay wallet, the money will be returned and the Alipay service center of Alipay wallet will display it.

Extended data:

If you don't receive the goods, you can directly refuse to sign for them. There are two kinds of notices: express notice and telephone notice.

If you are prompted to reply to some letters in the short message and refuse to sign, do as required.

If it's a phone call, you need to explain to the courier that the express delivery is rejected, and the express mail needs to be returned the same way.