What does policyholder communication mean?

Policyholder communication refers to the contact information between the insurance company and the policyholder during the insurance purchase process, including telephone number, email address, mailing address, etc. When purchasing insurance, you must carefully fill in the policyholder's communication information to avoid problems such as claims due to inability to be contacted in the future. At the same time, policyholders must also ensure the accuracy and timeliness of communication information. If there are any changes, they should promptly notify the insurance company to avoid affecting the validity of the insurance contract.

Policyholder communication plays an important role in insurance services. Through policyholder communication channels, insurance companies can provide customers with product promotion, claims services, preferential activities and other information in a timely manner to help customers better enjoy insurance services. At the same time, customers can also communicate with insurance companies through policyholder communications, provide feedback and suggestions, and learn about changes in insurance terms, claims procedures and other information in a timely manner.

In the Internet age, the ways in which policyholders communicate are becoming more and more diverse. Many insurance companies have launched online customer service, and customers can contact insurance companies through online consultation, customer service phone calls, etc. At the same time, insurance companies can also deliver information to customers through SMS, WeChat, APP, etc. However, no matter what communication method is used, customers should keep the information confidential to avoid information leakage, and should also be wary of the fraudulent methods of criminals.