How to report the loss of your medical insurance card online

If your medical insurance card is lost, the steps to report the loss online are as follows:

1. Log in to the medical insurance website or related medical insurance management platform. Medical insurance websites in different regions may be different. You can obtain the correct URL through a search engine or by consulting the local medical insurance agency.

2. On the login page, enter your personal account and password to verify your identity. If you don't have an account yet, you may need to register first and provide necessary personal information.

3. Once you successfully log in, look for the option to report the loss. This can usually be found in sections such as Account Settings, Personal Information, or Card Management. Different medical insurance websites may have different interface designs, but they generally provide corresponding loss reporting functions.

4. Click the loss report option and fill in the relevant information according to the system prompts. This may include name, ID number, mobile phone number, etc. Make sure to provide accurate information so that the insurance provider can quickly process the loss request.

5. After completing the loss report, the system will generate a confirmation voucher or number for the loss report application. Please be sure to keep the voucher or number for future inquiries or follow-up on the progress of the loss report.

How to use the medical insurance card:

1. Scope of use of the medical insurance card: When insured employees go to designated hospitals and pharmacies to purchase medicines, they can swipe the card on the POS machine with the password, but cannot Withdraw cash or make transfers.

2. Medical insurance card balance inquiry: Insured employees can inquire about the balance by calling the phone, or at designated hospitals and pharmacies in urban areas. You can also check social security online.

3. Medical insurance card transaction inquiry: Insured employees can go to the savings bank of Bank of China to print medical insurance cards with their ID cards and medical insurance requirements, including personal account fund allocation records and consumption records. Yes

4. Medical insurance card password: If insured employees change their password, they can call to change it, or they can go to the Bank of China Savings Office with their ID card to change it. If insured employees forget their passwords, they can report the loss of their original passwords to the Bank of China Savings Office with their ID cards and change their passwords.

In summary: Medical insurance cards are handled by local designated agent banks and are a type of bank’s multi-functional debit card. After the insured units pay the premiums, the local medical insurance department will entrust the bank to transfer the personal account funds to the insured employees' personal medical insurance cards at the end of the month.

Legal basis:

"Social Insurance Law of the People's Republic of China"

Article 60

Social security card is a It is an important certificate for social security personnel to enjoy social security benefits. After the social security card is lost, measures should be taken promptly to report the loss to prevent the social security card from being stolen or used fraudulently