Electric power bureau complaint telephone number

State Grid Customer Service Complaint Hotline: 95598.

SERC complaint hotline: 12398.

Electric power bureau:

In addition to provinces, autonomous regions and municipalities directly under the central government, in some economically developed areas, electric power bureaus are also set up with cities as administrative divisions. The Municipal Electric Power Bureau is subordinate to the Power Grid Bureau or the Provincial Electric Power Bureau. The electric power bureau is responsible for the planning, construction, operation and maintenance management of electric power enterprises and power grids within its jurisdiction, and is also responsible for power supply, rural power supply and business.

In addition, it also exercises the function of local government in charge of electricity, and provides technical and operational guidance to local power plants and small hydropower stations outside the jurisdiction system. The main functions of the power bureau are similar to those of the power supply bureau. The power production and dispatching of power plants in the system are still the responsibility of the superior bureau, but the relationship between units in the system within the jurisdiction is coordinated by the power bureau.

12398 hotline responsibilities:

1. Receive complaints, reports, consultations, suggestions and general help by telephone, letter, visit, e-mail, fax and SMS.

2, confirm the nature of the reflected matters, according to the complaints, reports, advice, suggestions and other categories for registration, sorting, editing and system input.

3. Put forward preliminary acceptance opinions on complaints and reports according to laws and regulations.

4. Follow up the progress of handling complaints and reports according to the time limit.

5. Respond to the results of the completed matters, and pay a return visit to the satisfactory results of the complainant.

6. Collect, back up, archive and manage relevant information about complaints and reports.

7. Statistics, analysis and submission of complaint information.

8. Timely report received major and urgent matters, as well as hot and difficult issues.

9. Cooperate with system administrators to debug, repair and maintain the 12398 hotline information system to ensure the smooth operation of the hotline.

10, take care of 12398 system and related facilities, and take care of 12398 software and hardware equipment.