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Summary of Community Grid Management
Summary of Community Grid Management
Over the past year, xx Street has thoroughly implemented the spirit of the mobilization deployment meeting for grid social management and social services in the district and the strategic deployment of "Smart xx", with the goal of "safety, green, smoothness, health, civilization and harmony" and the idea of "planning from a high starting point and promoting in all directions", comprehensively constructed an innovative system of smart social management with "smart construction, smart management and caring service" and actively built shangdi street. Really combine social construction, social management, social services with urban operation, implement all social management work at the grassroots level, make people's lives happier, make society more harmonious and make urban operation more orderly.
At present, the street is following the "Guidelines for Implementing Grid Social Management and Social Service in xx Street", "Guidelines for Promoting Grid Social Management and Social Service in xx District" and "User Manual for Grid Social Management and Social Service in xx District", following the "six principles", and striving to create an operating mechanism of "grasping the situation more clearly, finding problems more timely, handling problems more quickly and solving problems more effectively".
Progress in street grid construction
The grid construction of xx street is located in the "smart grid", that is, relying on digital information technology, it builds a dynamic smart grid, realizes intelligent social management, and highlights "small grid and big service", thus strengthening grassroots social management, resolving social contradictions, promoting social harmony, realizing people's common feelings, community management without blind spots, and community service without gaps, and realizing that small things do not leave the grid, small things do not leave the community, and big things do not leave the street. Since the successful completion of propaganda deployment and trial operation, the current street grid construction is steadily entering the stage of consolidation and upgrading.
1. system guarantee, pilot promotion
At the beginning of June, xx Street held a street grid work deployment meeting and a work promotion meeting respectively to further refine and improve the implementation plan of the street on promoting grid social management and social services, and clarify the responsibilities, thus forming a situation in which all staff attach great importance to and actively participate.
(1) Establish a street grid social management and social service sub-center.
According to the three-level grid construction system in the district, on the basis of integrating the public service management institutions and functions such as street comprehensive management and stability center, urban management and supervision sub-center and mass affairs call sub-center, a street grid social management and social service sub-center was established, with ten working groups including office and social stability, safety inspection, urban management, social security, public service, community construction, regional development, party and mass, performance appraisal and comprehensive guarantee, and the corresponding responsibilities were defined.
The director of the sub-center is xxx secretary and director, the executive deputy director is xxx deputy director of the office, and the deputy director is the deputy director of the street team and the director of the xx police station. Members are xx Judicial Office, xx Police Station, xx Traffic Detachment, xx Urban Management Supervision Detachment, xx Industrial and Commercial Office, xx Health Supervision Station, xx Taxation Office, Sixth Housing Management Office of xx District Housing Management Bureau, heads of key units in the region, heads of street departments, secretaries of community party organizations, directors of neighborhood committees and community service directors.
(2) Determine xxxx community as a street grid construction pilot.
On August 1 day, xx Street held a grid work promotion meeting. At the meeting, xxxx Community was determined as a pilot project of street grid construction, and the office of shangdi street Grid Social Management and Service Sub-center led by Street Community Construction Section was re-established. Members are mainly composed of street community construction section, administrative office, comprehensive management section, urban management section, public security bureau, community and other related personnel. At the meeting, Director Street X not only introduced the background, significance and opinions of grid construction in detail, but also determined how to promote the biweekly report of work and other grid construction related systems.
2. Pilot operation and specific implementation
After the work promotion meeting, the members of the sub-center office of the street immediately sank to the xx community to do the pilot project. According to the Implementation Plan for Promoting Grid Social Management and Social Service in xx Street and the Guidelines for Promoting Grid Social Management and Social Service in xx District, the people, places, things, things and organizations in the pilot project of xx Grid were carefully combed in all directions.
(1) Decompose the top ten work contents of xx power grid pilot.
On the basis of in-depth understanding, investigation and thorough investigation, the members of the sub-center office of the street completed the schematic diagram of the grid management of xx community, which specifically includes six contents: First, the power consumption of the power grid is divided into basic daily users and social participants. The second is to manage the object. The third is the service target. The fourth is the three bags in front of the door. The fifth is renting a house. Sixth, important facilities are divided into infrastructure, environmental facilities, convenience facilities and facilities outside the area. After the publication of "Guide to Promoting Grid Social Management and Social Services in Haidian District", the office members sorted out the pilot projects again, focusing on ten tasks, namely, mastering basic data, reflecting the demands of the masses, providing social services, managing the actual population, coordinating urban operation, maintaining public order, investigating and resolving contradictions, implementing correction and assistance, guiding safe production, and guiding social participation.
(2) Hold a report meeting on the phased work of street grid construction.
Experience in visiting xxx street and other street power grid construction. On August 16, members of the Sub-center of Street, led by Deputy Director xxx, made a field trip to xxx Street to learn the experience of grid construction. On August 17, a report meeting on the phased work of grid construction of xx Street was held. At the meeting, Director xxx proposed that the street grid construction should follow the "five combinations" of the pilot work, that is, the grid construction should be combined with the daily work of the department; Grid construction should be combined with the creation of a national civilized city; Grid construction should be combined with strengthening grass-roots party building; Power grid construction should be combined with community autonomy; Power grid construction should be combined with solving practical problems. The working ideas of these five combinations have been reported in the No.1 10 issue of the report of the leading group for district grid work entitled "Five combinations to further promote grid construction in shangdi street".
(3) Welcome the guidance of the power grid construction supervision team in the district.
On August 23, the grid construction supervision team of Yingbin District of the street went to the street to guide the work. First of all, Deputy Director xxx introduced the specific distribution and work progress of twelve grids in the jurisdiction in the form of sand table. In the field investigation report of xx grid pilot, the steering group highly recognized the work of promoting street grid, and proposed that xx street grid construction should be positioned as a pilot rather than a pilot. Taking this opportunity, the office members carefully understood and gradually improved the improvement suggestions put forward by the inspection team.
3. The pilot has achieved results and has been fully promoted.
(A) to complete the street "three-level grid five-level management" framework model.
At the beginning of September, according to the "Guidelines for Promoting the Construction of Grid Social Service Management System in xx District", combined with xx's experience, and in accordance with the principles of full coverage, convenient service management and seamless connection, the street sub-center office completed the framework model of "three-level grid and five-level management" for xx street grid social management services, namely: district-level first-level grid (center), street second-level grid (sub-center) and community third-level grid (65438
(2) Complete the division of electronic schematic diagram of street grid unit.
Sub-center offices of streets are not restricted by the system. The division of 56 grid units in 12 community grid was completed ahead of schedule, and the street-level electronic schematic diagram was drawn according to the Schematic Diagram of xx Community Grid Unit Division in xx Street Grid Pilot Project. At present, the layout of community grid offices is being prepared, and the adjustment and establishment of street grid sand table are initially envisaged.
(C) the completion of the street "four networks" power publicity sinking
At the end of 10, the street made a unified high-quality standard exhibition board for the district party Committee office, street functional departments, coordinators and social forces. By scientifically dividing the grid into four parts and establishing a leadership package system, it is clear that each community director is the person in charge of the grid, according to the district party Committee office, street functional departments, social forces, community organizations, three-level grid power, street grid staff 10. At this point, the work of sorting out the matters and simulating the events in the xx community pilot has been basically completed, which has laid a solid foundation for the next comprehensive promotion.
2. The basic situation of street grid operation at present
1. Specific guidance, off-the-job training
On September 13, the training meeting on the use of "Smart Haidian Grid Social Management and Social Service Integrated Management Platform" in shangdi street was actively carried out in conjunction with the training meeting on xx District Grid Social Service Management Information System. More than 65,438+050 people from all government officials, committees and community-related staff participated in the training, and the training organization department also provided 20xx years of training time for government officials. Finally, technicians conducted interactive training for community grid administrators and working group informers, which laid a solid foundation for the trial operation in the whole region on September 17.
2. Master the system and practice the operation.
In order to facilitate the specific staff to operate the system quickly, skillfully and accurately, on the basis of training, the work will release the training instruction manual, PPT, video and other related materials to the street grid work mailbox for everyone to read at any time. At present, street-related staff, especially community network leaders, are familiar with the basic operations such as system login, visit logs, social conditions and public opinions, and SMS platforms, and have basically mastered the relevant processes such as incident reporting. At present, street sub-centers have relied on SMS platform to carry out grid-related work such as information release, practical guidance and meeting notification.
3. Use meetings instead of training, and make unremitting efforts.
(A) the formation of a normalized specific training guidance mechanism
On September 191October 19, 2009, the working group gave specific training and guidance on the trial operation of street grid, how to play the role of grid administrator, visit log, social conditions and public opinion, incident report and other related matters. At the meeting, the xx grid access log model was specially issued, and the Shucun grid work information model was forwarded in the grid mailbox for your reference. At present, replacing training with meeting has become a concrete training guidance mechanism for the normalization of our street.
(2) Form a "seven-step" closed-loop process and a "three-level" circulation mechanism.
At present, according to the function of the system, the street has established a closed-loop workflow of problem handling, including seven links: information collection, filing, classified scheduling, task handling, verification feedback, case closing and filing, and comprehensive evaluation, as well as the platform operation and problem solving mechanism of "micro-circulation", "small circulation" and "big circulation" of community grid. At present, the street level has received various incident reports from the community grid, and the sub-center has forwarded them to the working groups in time for processing. Through trial operation, most community grids in the street have played a good autonomous role in the "micro-circulation" processing mechanism.
4. Multi-integration, highlighting practical results
In accordance with the work requirements of "doing a good job in the pilot project and promoting it in an all-round way", the sub-center office relies on the original grid management methods of street management, comprehensive management, labor and other relevant departments, actively communicates and integrates resources, realizes a new comprehensive management model, and strives to implement public services, convenient services, public security prevention and control, conflict investigation and mediation, urban comprehensive law enforcement, special population service management, real population service management and other service management closely related to people's lives, and has achieved results.
The following three cases are the comprehensive application of my street in practical operation, which is worth learning:
(1) Special Active Grid Features
For example, the labor inspection department uses grid management to actively promote the construction of "standardized streets for labor and employment" in the newly-built xx Science Park community. Through this year's "One Street" work, the signing rate of labor contracts in enterprises in standardized areas has reached 100%, all units can pay monthly wages and implement the minimum wage standard in xx, 100% of employers have established labor and employment rules and regulations, and 100% of employers have paid social insurance for employees. Taking this as a mirror, we believe that the special work of street functional departments can rely on grid management to realize characteristic construction, such as building branches on the grid, expanding the coverage of party organizations and party building work, and gradually forming a bright spot of party building with one branch and one brand.
(2) Power grid specialization in key areas
For another example, since the launch of the public security special action on 18, the street comprehensive management department has not only provided movable seats, T-shirts and umbrellas for volunteers according to the community grid, but also used the grid to intensify the rectification work around the subway stations in key areas of district-level hukou, focusing on solving practical problems such as illegal operation of black cars and motorcycles and disorderly parking of bicycles. This grid position control of key areas can realize ubiquitous defense deployment and form a seamless blind area in the "grid control" of people, places, things and organizations in the area.
(3) Normalization of conventional working grid
For example, for urban ills such as small advertisements, streets have been suffering from many blind spots in supervision. The effective connection between the urban management department and the "three guarantees in front of the door" in grid management can achieve a good situation that people are always in charge, which can not only eliminate some dead corners in the construction of public green space, but also remove garbage and muck in time, and at the same time better create a safe, clean and comfortable environment for enterprise development and residents' life.
Three. Practical problems and ideas of promoting power grid construction
(A) the basic situation of the system
Streets have developed rapidly in recent years. Because the grid system depends on the government OA network, the system operation equipment and network environment of each community are far from meeting the practical application. At present, the sub-center has coordinated with the administrative office and relevant departments to solve the problem. With the constant change and adjustment of street community scale and jurisdiction, at the beginning of system trial operation, only xxxx community in 12 street community grid can log in to the system for related operations. Through communication,1other11community grid has basically been able to log in to the system normally.
(2) Basic operating conditions
At present, street workers, especially community network directors, are familiar with the basic operations such as system login, visit logs, social conditions and public opinions, and SMS platforms, and have basically mastered the relevant processes such as incident reporting. At present, street sub-centers have relied on SMS platform to carry out grid-related work such as information release, practical guidance and meeting notification. On February 4th, at 65438, the Grid Social Service Management Committee of xx District informed me that there were 57 reports of public opinion in the community, the fourth in the whole region, 157 in the visiting log, the third in the whole region, and the fourth in the whole region. By the end of 65438+February and 65438+May, there were 73 reports of people's feelings in our community, and there were 182 reports in the visit log.
(3) Basic operational thinking
As far as the current situation is concerned, how to give full play to the advantages of regional Internet of Things and integrate the original grid management methods of street management, comprehensive management, labor and other related departments, and the current 12 grid docking is a realistic mode for the effective operation of street grid. At the same time, what needs to be solved at present is how to improve the attention and understanding level of sinking forces at all levels, and actively and effectively docking grass-roots grid workers and 10 working group is the basic guarantee for further promoting the action.
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