What's with Didi prepaid fare? How to refund the prepaid fare of Didi

I believe that many users will encounter prepaid situations when using Didi taxis. Some passengers reported that Didi prepaid the fare before charging. What does Didi taxi prepaid mean? Next, explain in detail the truth behind Didi prepaid fare and the refund method of Didi prepaid fare.

What's with Didi prepaid fare?

Let's talk about the significance of prepaid taxi fare. In fact, prepaid taxi fare means that some long-distance orders need to pay part of the fare in advance. This part of the prepaid taxi fare is transferred to Didi's passenger account, which is equivalent to keeping a deposit for the platform to avoid evasion. At this time, there is no driver account that flows into Didi. When the passenger clicks "End Trip" after arriving at the destination, Didi's prepaid fare will flow into the driver's account, and the principle of more compensation and less refund will be adopted.

1. On the question of how Didi can avoid prepaid fare, Didi prepaid fare is a mandatory behavior set by Didi system for some orders, and passengers can't actively avoid prepaid fare, so it is unacceptable for Didi to set it without prepayment.

2. Why do express trains have to pay in advance? This is because Didi is safe, requiring passengers who are far away to pay part of the fare first, and refund more and make up less;

3. There is also a situation where passengers have had bad behavior before and have a low reputation. When booking a car for Didi, the system requires to pay part of the fare in advance to avoid evasion and better protect the rights and interests of Didi drivers.

4. Other special vehicles, such as exclusive cars and luxury cars, may need to pay the fare in advance, and some reservation forms also need to pay the fare in advance.

How to refund the prepaid fare of Didi

Although Didi has no good way to cancel the prepaid fare, the prepaid fare of Didi Express can be refunded by canceling the order, and the prepaid fare of Didi Express will be automatically refunded by the system. As for how long the prepaid fare will be refunded, under normal circumstances, the money will be returned to the user account within 7 working days. If the payment is not received within the time limit, you can call Didi Customer Service at 400 0000 999 for handling. In the following three cases, Didi system will automatically refund the prepaid fare:

1, the passenger failed to call the car successfully or cancel the order within the specified time;

2. The prepaid fare is more than the actual fare, and the excess will be automatically refunded;

3. If the order is cancelled beyond the time limit, the excess prepaid fare will be automatically returned to the user's account within 7 working days after the system deducts "consumption".

This paper introduces the method of canceling the order and returning the prepaid fare of Didi.

1. Click on the personal avatar in the upper left corner of Didi Chuxing's main interface and find the "Order" option to enter;

2. Select the formed order to cancel, click the "Cancel Order" button below, and then click "Confirm Cancel Order". However, if the order is cancelled beyond the time limit, a certain fee will be charged.