Complete collection of replies to negative reviews on takeaways

Meituan’s method of replying to customers’ negative reviews and suggestions:

1. General negative reviews: Dear Sorry. Please allow us to collectively bend 90 degrees to offer you our apologies, and please rest assured that your next order will definitely satisfy you.

2. The food does not meet the taste: Hello, I am the manager of XX store. I am sorry that our food does not meet your taste. Next time you come to the store to eat, you can try our popular food. Ha, maybe I will recommend it to you! Thank you and wish you a happy life!

3. The food delivery was not timely: Dear, I’m sorry! Food delivery is too slow and affects your meal! I'm so angry too! The delicious rice makes me feel cold! Next time, don’t use this guy to deliver your food. Instead, choose a Team Rocket guy to deliver your food quickly!

4. Wrong delivery: Dear, I’m so sorry! We bear most of the responsibility for the misdelivery problem. Please enjoy the misdelivered meals. We hope that we can contact you and the store will send you the correct meal!

5. The reason for the negative review is not written. Dear, seeing this 1 point and 1 star, it really hurts our eyes and hurts our hearts. If you have any questions, please ask us and we will make improvements.

6. Missed delivery: I am really sorry. Due to the huge order volume during the peak period, the staff made a mistake while busy and sent you one less meal. It is indeed our mistake and we will do something for you. We will compensate you accordingly and optimize our ordering and delivery process as soon as possible. We hope to give you a perfect dining experience next time. Thank you for your support!

7. Small portion: Sorry! Dear foodie baby. You're not full~ Leave me a note next time and I'll give you an extra spoonful, so you'll be full!