Reasons for failure of medical insurance card authentication

Hello, it is because the card information of the social security card used by the insured has not been uploaded to the national social security card information base, and the card information cannot be obtained when the settlement hospital in different places retrieves the social security card information through the national settlement platform, which leads to the card authentication failure. There are two ways to deal with it: one is to go back to the insured place to apply for a new version of the social security card and update the information of the social security card library; The second is to contact the business card printing department of the insured place and upload the social security card information to the national social security card library again.