What are the skills to meet difficult customers after sale?

After-sales encounter difficult customers are:

1. We are sorry if our courier company has caused you any inconvenience. Please rest assured that we will give you a satisfactory answer.

Don't worry, I'll try my best to help you solve this problem.

I understand you very well. If I were you, I would be very angry. Please calm down. You can give us a few minutes to check the situation first, and we will give you a satisfactory answer.

I'm really sorry to have caused you so much trouble. Don't worry, we will help you solve this problem.

5。 Sir/madam, we are very sorry. We attach great importance to every customer's shopping experience, and we will definitely improve your feedback in the future. I hope we can satisfy you.

6. You are our particularly important customer. Of course, we can't betray your trust in us, and we will definitely improve your feedback.

7. Thank you for your important feedback. I'm really sorry that I can't give you a pleasant shopping experience. We will register the feedback information. What you said is very important to us. Under your guidance, we will try our best to do better and better so as to provide you with better products and services next time.

8. If the defects are unacceptable to you, you can choose to return or exchange goods according to your photos. Please accept our deep apologies for the trouble caused to you.

9. You are our customer, and it is our duty to satisfy you. I'm sorry, what you said does have some truth. If we can help you, we will do our best. Please forgive us if we can't help you.

10 sir/madam, I understand your feelings very well, but I am also deeply sorry. We can't meet your request for the time being. Please feedback your question to the corresponding department first, and then contact you after the reply, ok?