What is a real-time communication tool?

Since the appearance of 1998, real-time communication tools have not only been loved by individual users, but also become an indispensable part of network life with the advantages of real-time interaction and low cost. At the same time, more and more enterprises are beginning to realize that instant messaging tools can bring extremely high productivity. With its application, they can improve the sensitivity and rapidity of business collaboration and feedback. Real-time communication has opened up a new field of network application for enterprises. Through instant messaging software, people can see that its charm lies not only in entertainment and chatting, but also in its excellent business communication function. According to the research report published by Gartner, an internationally renowned authoritative research and consulting company with more than 4,600 cooperative organizations around the world, by the end of 2002, about 70% of enterprises in the United States had used real-time communication software as an important but informal communication tool within enterprises, such as: discussion among departments of multinational enterprises; IDC, an internationally renowned industry analysis company, predicts that by 2005, the number of users of real-time communication in the world will reach 230 million. The report also pointed out that enterprises can eliminate the delay in management and implementation of key business processes by using the latest information, thus improving their competitiveness. The attraction of instant messaging is obvious: it can know whether other people are online, thus avoiding employees from spending a lot of time calling someone.

For enterprises, instant messaging is indeed a very useful technology, which can realize rapid interpersonal communication and data sharing, thus improving efficiency and productivity. However, corporate executives love and hate personal instant messaging. An obvious worry is that you can't know what your subordinates are doing with MSN, and the inherent entertainment of personal instant messaging software makes this worry more reasonable.

Therefore, instant messaging (EIM) products for enterprise users came into being. Its easy-to-manage characteristics and relatively "serious" style have reason to convince company bosses that it is possible to seek advantages and avoid disadvantages.

EIM, a sharp weapon to improve communication efficiency

The huge potential of EIM market has attracted some instant messaging software manufacturers at home and abroad to devote themselves to the real-time communication of enterprise information, and have launched enterprise-level real-time communication products one after another, which not only builds a real-time "communication" bridge for enterprises, but also effectively promotes enterprises to enter the process of real-time informationization and enhances their core competitiveness.

For enterprises, the usage rate of instant messaging, voice, video communication and instant file transfer is very high. As the mainstream office tool in the future, EIM integrates many advanced ways of information exchange. It is a faster, friendlier and more interactive communication mode than e-mail. Compared with mobile phones, it has the advantages of recordable, low cost and various data forms, and supports text, voice, pictures and videos. In particular, it can be combined with e-mail, mobile phone (telephone) and other enterprise application office programs to successfully create a new platform for modern office.

First of all, enterprises often need to release some information to their internal employees. The traditional file method needs to be printed first and then distributed manually. If you want to collect feedback from employees, you must prepare it separately, which is inefficient. After using EIM, it is quite simple to issue information notices to employees, and at the same time, you can get immediate feedback.

In addition, holding internal meetings is the routine business of enterprises. With EIM, it is very convenient to hold or attend meetings in front of employees' computers by using its network conference function. With the popularity of mobile phones, sending and receiving short messages has become an important contact way for enterprises. Therefore, the short message function is also integrated into the enterprise IM, which makes the information transmission very convenient and fast.

EIM is widely favored by enterprise users because of its rich functional characteristics. According to a research report of Gartner Group, a well-known IT market research institution in the United States, by the end of 2002, about 70% enterprises in the United States used real-time communication software as an important but informal internal communication tool, such as inter-departmental discussions of multinational enterprises.

RTX Tengxun leads the new fashion of enterprise communication.

Despite the increasingly fierce competition in the instant messaging market, various instant messaging software and services have many limitations for enterprises. The most prominent defects are similar functions, lack of characteristics, cumbersome operation methods, unfriendly interface, poor stability of some products and services, and most products cannot be promoted quickly. At present, only the earliest Tencent RTX in China shows its unique advantages.

It is understood that RTX is specially designed by Tencent for enterprise users. It was developed in 2002 and officially released in September 2003. RTX has been constantly improving according to users' requirements and uses. At present, RTX has a mature product and a mature user base. Up to now, IT has been used by more than 200,000 enterprise users, covering government agencies, electricity, telecommunications, manufacturing, IT, food and beverage, education, tourism and other industries. At present, Shaanxi Hi-Tech, Wuhan Jianmin, Zheng Da Group, IT 168, Wuhan National Survey, Beijing Forestry Bureau, Jiaotong University Mingtai, Federal Furniture, Jiangmen Offshore, New Western Industry, Sinopec Northwest Company and other enterprises have become loyal users of RTX.

The biggest difference between enterprise instant messaging and personal instant messaging is that it requires high security. Different from other real-time communication products, Tencent RTX has a leading edge in security and management functions except the basic functions of IM such as short message, voice, video and file transmission. 128-bit data encryption transmission enables enterprise messages and files to be transmitted, reaching commercial security standards; This information is stored in the database to ensure the security and privacy of personal information. Super manageability, which can facilitate the management of external communication and other permissions, file transfer, etc. , effectively protect the business information security of enterprises.

Integration with other applications is the development trend of EIM, and it is also the huge demand of enterprises for modern office. At present, Tencent RTX has successfully cooperated with Kingdee, UFIDA, Beijing Meeting Point and other well-known domestic software manufacturers, further enhancing the overall function of Tencent RTX and greatly facilitating enterprise applications. For example, through the integration with Golden Disk OA, the enterprise-level real-time communication platform is closely integrated with enterprise management software and information solutions, so as to better meet customer needs. Through the integration with UFIDA ERP, the communication time and cost of enterprises are reduced and the work efficiency is improved.

In addition, the RTX 3.3 1 version of Tencent Communications has added a mail assistant function, which can support the integration of traditional mail tools such as MS Outlook, Outlook Express, Foxmail and IBM Notes, and truly build a real-time mail system. Among them, Tengxuntong RTX has become the leader of enterprise real-time communication because of its rich communication methods, rational management, low cost and easy deployment.

RTX is the basic platform of enterprise informatization. The informatization process of a company includes the following aspects: purchasing system (computer), component LAN, installation of RTX and other informatization systems (OA/ERP/CRM…). The insiders believe that for enterprises with local area networks, building a real-time communication system is equivalent to building a low-cost and efficient communication management platform. Although the benefits it brings are indirect, the value it creates for enterprises is rich. Facts have proved that with the competitiveness of RTX in the market, as long as users recognize the real-time communication market, the proportion of accepting RTX will generally be quite high. In addition, enterprise users have expressed their sincere recognition of RTX.

"Now the meeting is very convenient, and it will be done with half an hour's notice. RTX combined with SMS is very practical and convenient. As long as you click a button, the meeting notice will reach the group that needs to be notified by instant messaging or SMS, "said the person in charge of its company. "In the past two years, we have relied on RTX to hold regular meetings, party committee meetings and business meetings. RTX system saves the company a lot of communication expenses, travel expenses and the cost of renting conference venues. At the same time, every time you hold a meeting with RTX, you can quickly convey some related spirits and improve the implementation efficiency of company policies. "

In addition to key industries and government departments using RTX as the main communication platform, RTX is also widely used in some large domestic enterprises.

After the implementation of the project, the relevant person in charge of Zheng Da Tianqing said when talking about the experience of using RTX, "RTX has the characteristics of real-name registration system, which effectively eliminates irresponsibility, which is a point that large enterprises and institutions like us pay great attention to; At the same time, RTX has changed the management mode of traditional IT systems. Using RTX, information can be directly pushed to the client or mobile phone, which greatly improves the management efficiency ... "

All kinds of data prove that with the continuous improvement of enterprise information application level in China, the demand for "real-time communication" of enterprise application software is increasing at the rate of 150%, and we are entering the EIM(Enterprise Instant Messaging) era. Real-time technology has become one of the trends of global IT applications. Garnter, a famous American IT research company, pointed out that before 2008, real-time technology will grow rapidly at a rate of 600%. Therefore, we have every reason to believe that with the successful application of RTX and other real-time communication products in more enterprises and institutions, enterprise communication will surely usher in a more real-time, convenient and efficient tomorrow!