How to write a critical letter at the front desk of a hotel

I write this article, self-reproach, introspection and gratitude. During my three years in the west, I left many growing footprints, many moving pictures, many tears of regret, and many experiences and lessons from being a man to doing things. Looking at myself, I still have a short message that I was hired by Zhengxi Hotel. I recall every time Teacher Xie taught me and fought side by side with my colleagues. I have too many memories and regrets about my mistakes.

As managers, the management of departments and the thinking of employees are inseparable from their usual efforts and efforts. I have an unshirkable responsibility for what happened in the whole department and the impact on the hotel and other colleagues since I first arrived at Zhengxi Hotel. After careful reflection, I think I made the following mistakes:

1, relying on your own intentions and devotion to your work. If you don't do anything wholeheartedly, you can't do it well. Being a man is like this, so is doing things. For my own work, for the trust of the hotel, for the trust of a team, I didn't put all my thoughts on my work, which led to lax management and poor supervision of the department's business.

2. Play a role between managers and employees. As a manager, I should distinguish the role I play in my work and earnestly fulfill my rights and responsibilities. For me, I have never separated life from work, cared too much about my feelings and gave employees the wrong concept of interpersonal relationship in the wrong way.

3. In terms of departmental supervision. As a department manager, especially as an important hotel management department, the front desk is a department with a lot of cash and accounting business. How to restrain employees from the system, guide employees from the business, find out the problems existing in the process through continuous inspection and review, and foresee the possible problems is something that a manager must do and think about. However, at this point, I failed to seriously supervise and try to find and discover mistakes and loopholes, which caused the loss of the hotel.

4. In terms of ideological education for employees. From hotel recruitment to departmental work, the ideological education of departments plays an influential and decisive role in employees' thinking. For the front desk staff, there should be a strong professional ethics and sense of responsibility. When the ideological education in the department is lax, employees will make mistakes, appear deviations and embark on the wrong values. It is not enough to do ideological education and guidance when entering the job. It is also necessary to remind and educate employees all the time in their daily work about what is right and what is wrong. As a department manager, it is precisely because of this that department employees have made mistakes in moral quality.

5. In playing a leading role and setting a good example. As the leader of a department, my words and deeds directly affect the work of employees. As a manager of a department, he doesn't demand himself well in his usual words and deeds, and he is too strong, so he must fight for victory or defeat, which leads to the employees of the department being competitive and unable to face their work and problems with a correct attitude.

6. In introspection and self-reflection. No one is perfect, and colleagues or other departments around me will put forward opinions and suggestions, but at this time I tend to be self-centered, always focusing on myself or my own department, not listening to others' opinions, not learning from others' opinions, and constantly improving and perfecting the work of my department. Instead, many times, I blindly think about how much my department has done, and it is not understood by others, which leads to complaints and leads to immature and unstable employees' mentality.

7. Problems and mistakes are not carefully summarized, especially when employees have problems. Instead of facing up to the problem, making excuses for the problem, causing employees to make excuses and excuses for themselves when the problem occurs, and failing to fundamentally increase the intensity of eliminating the problem, leading to the continuous occurrence and escalation of the problem.

8. When cooperating with other departments to complete the work, they don't face it with the right attitude, and always complain that the pay is not proportional to the gain. When this kind of thinking happens, they can't look at the problem from the correct angle, and often deal with the problem extremely or negatively, which leads to employees' complaining mentality, and then they don't care, value or care about their work, which leads to employees' lack of love for their posts and deviation.

It is precisely because of the above reasons that this department has made great mistakes in management. At the same time of introspection, I am ashamed of the cultivation and trust of the hotel, the teaching of the hotel leaders, and even more ashamed of the employees in my own department, because I did not give them correct guidance, found and corrected their mistakes in time, which caused irreparable mistakes to the employees and the hotel. Looking back, I have tried, paid, gained and made mistakes. I am willing to accept any punishment and decision of the hotel.

As an employee of Zhengxi Hotel, I am deeply aware of my mistakes and deviations. As a person who loves hotel work, what I can do now is to sum up the shortcomings and mistakes of my previous work with gratitude every day in my post and spend more time to finish my work seriously. Only in this way can I be worthy of the hotel leaders and other colleagues who have paid for me, trusted me and tolerated me, and live up to my days in the west with practical actions.

I will always remember what General Xie said to me: "Live in the real world with a sincere heart." I will enjoy it for life!

For those who love me and those who love me, I believe in myself. I can stand the wind and rain and face the road ahead, because I have your support all the way. . .