What are the skills of visiting customers?

First, express clearly.

Speak clearly and speak at an appropriate speed, so that customers can easily hear what they say on the phone. It is necessary to slow down the speech properly. Generally speaking, we suggest that the speech speed should be kept at 120 words ~ 140 words/minute. Of course, it would be better if you can adjust your speaking speed according to the specific reaction of customers.

Second, the sound of laughter.

On the phone, the other party can't see our smiling faces, but the customers can hear our smiles and gestures. When we receive a strange phone call, subconsciously, we all imagine each other through the sound.

Thirdly, emotional language.

The same words, expressed with different emotions, have different effects. I think you will have a great sense of accomplishment when you hear the sincere thanks from the customers after the return visit.

Fourth, a cordial and natural tone.

We often meet such customers in return visits. The first time the customer said that he didn't hear it clearly, and he didn't hear it clearly the second time. The third time, he still didn't understand clearly. At this time, the customer service explained it again, with a good tone, and explained it for the second time.

Fifth, control the rhythm of the conversation.

A proper pause not only gives customers a chance to participate in the conversation, but also gives them time to judge their reaction to the content of the return visit.