Three personal summaries of bank account managers

20xx received the transfer order from the provincial branch in April and transferred it to the account manager of xxx branch. During the eight months I worked in xxx Branch, I worked hard and paid attention to innovation. At the same time, my professional level has been continuously improved, and my thoughts have also made great progress. The work summary of three quarters in 20xx is reported as follows:

In the second quarter of 20xx, I got familiar with the new working environment in a short time under the care and guidance of the president of xxx Branch and colleagues from all lines. At work, I can seriously study various financial laws and regulations, actively participate in various learning activities organized by banks, and constantly improve my theoretical quality and business skills. From March to June of 20xx, I participated in the qualification training of afp (Financial Planner) organized by Beijing Financial Training Center, obtained the qualification to take the afp certification examination, and successfully passed the afp certification examination in July of 20xx. Through this all-round training and study, I deeply realized the importance of my post and the urgency of business development. In my work, I combine the theoretical knowledge I have learned with the practical problems encountered by customers, dare to explore new theories and problems, and work creatively.

In my new position, my work experience and marketing skills are different from those of other account managers. Moreover, in the new working environment, personal and corporate customers with frequent business contacts in the bank are relatively unfamiliar, and most of the existing customers of branches are assigned to other account managers. To carry out the work, we must first increase the customer base. After taking up my new position, I have been "diligent in words, diligent in hands and brains" to win the support of our customers and expand my customer base. In a short period of time, through its own high-quality service and professional financial management knowledge, it successfully marketed high-quality customers of the sub-branch and improved their contribution and loyalty to the bank.

Since I became an account manager, I have deeply understood and felt the mission and responsibility of this position. The account manager is a business card for our xx bank to serve the public, and it is the hub for customers to contact the bank. The communication style and behavior shown in the interaction with customers represent the image of the Bank. I know that every word and deed of the account manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high. From the first day I took up my new job, from the initial inadaptability to the good integration into this job, my mentality has also changed a lot. At first, I felt that the account manager was very tired and had heavy responsibilities. But, slowly, I became mature, and I began to understand that this is work. It is my job to carry out daily maintenance for different customers, answer questions for customers enthusiastically and patiently, make financial planning for customers and increase the value of customers' assets. When I have a clear purpose and work goals and priorities, everything becomes clear to me. When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile. Now, I can quickly and clearly convey the information that customers want to know about their own problems and doubts, and I can communicate well with most customers and achieve good results, thus winning the general recognition of my work from customers. At the same time, in contact with different customers, my own communication ability and marketing ability have been greatly improved.

Main problems:

First of all, financial expertise needs to be further strengthened. Facing the diversity of market economy, bank financing has become the demand of more and more customers. How to provide professional financial information and financial products for our high-quality customers needs to improve our learning ability and initiative, grasp the latest financial information in time and accurately analyze the future economic trend, so as to improve our financial professional knowledge level;

Second, for different customers, we should also strengthen meticulous and accurate management. Dig deep into the existing customer resources, carry out accurate marketing according to the needs and actual conditions of different customers, and increase the income of intermediary business of branches;

Third, further overcome the impatience of youth, be down-to-earth, improve the initiative of work, be not afraid of more than one thing, improve and improve yourself in bit by bit practice, and never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glories;

Personal career development vision:

Due to the particularity and professionalism of the banking industry, it takes systematic training and rich practice to become an excellent employee in the banking industry. I expect to win more training opportunities in 20xx, so as to improve my comprehensive quality. Consolidate your business foundation and work hard in a higher and further direction.

Summing up the past is to learn from experience and improve deficiencies. Looking forward to the coming year, I will be more confident, work harder, be proactive and strive for perfection to complete my future work and make greater contributions to the development of our gold bars in the coming year.

extreme

20XX years, served as the account manager of the branch company and concurrently served as the bank acceptance supervisor of the branch. Over the past year, with the care and support of bank leaders and the help and support of colleagues, I have made great efforts to create extraordinary achievements in the heavy and ordinary customer marketing and bill acceptance business. The marketing work was fruitful, and the bills were discounted to 640 million without any mistakes, which made due contributions to establishing a good image of the Bank.

First, continuously strengthen learning and strengthen the awareness of active service.

Marketing work and bill discounting work are very common and complicated, and they all say to do one thing and love another. I think, since I have chosen a job, I should be down-to-earth and do it meticulously. As an account manager and bill manager, I know the importance of my work, because it is a window for customers to directly understand the bank and plays a bridge role between customers and branches. Therefore, I have a strong sense of professional honor. In marketing and bill management, I always insist on learning business with an open mind, exercising my skills with heart, handling business patiently and treating customers warmly. As a member of a commercial bank, I firmly establish a sense of service in my work, always care about my customers and my bank, and strive to improve the service level and quality. Over the past year, I have been full of hope and confidence in the branch and myself under any circumstances. I love my job. Now, in the positive development atmosphere of the whole bank, I have been down-to-earth, conscientious, diligent and earnest, eager to learn business, strive for perfection and study hard. I have made great progress in my business skills and achieved remarkable results in my business work. In the work of quality and civilized service, I strictly demand myself, always adhere to the service concept of thinking what customers think, meeting their needs and eliminating their worries, always put the interests of customers first, and provide customers with all-round, thoughtful, convenient and efficient services. In the process of serving customers, we have achieved standardized operation, standardized service, polite language and decent behavior, which left a good impression on customers and won their trust.

Second, innovative marketing methods to improve customer marketing level

In the year of 20XX, the Division persisted in constant innovation, and engaged in different marketing activities every quarter, namely, Spring Thunder Plan, Summer Offensive, Autumn Hegemony and Sprint 09, all of which achieved satisfactory results. In customer marketing, I always believe that only by consistently adhering to quality service can we win more and better customers. Customers are always varied, and I always take customers as the center and strive to meet the reasonable needs of customers. On the premise of safeguarding the interests of branches, I will do more for customers and patiently handle every business. This year, various branches have successively introduced a series of service measures. When actually handling business, I rushed to the front line, mastered marketing methods flexibly, and provided convenient, flexible, personalized and fast services to customers on the premise of ensuring compliance with various bank rules and regulations. In order to stabilize and win more customers, services often extend to customer units. On holidays, I never forget to send a short blessing to the company's financial staff on their birthdays. I also don't forget to lend a helping hand to customers when they are in trouble, and do my best to be a caring person of customers with practical actions.

Third, patient and thoughtful service to improve the performance of bill discount.

In the bill discount work, we often meet some customers who put forward different opinions and can't understand our work. At this time, I always explain and respond skillfully in time, which will not hurt customers, but also maintain the image of the branch. In the service, sometimes the questions raised by customers just point out the defects of our service projects. If you turn a blind eye to the obvious facts, turn a deaf ear, or pretend to be unreasonable, not only will this business fail, but it will also damage the credibility of the branch. Therefore, I always accept customers' criticism sincerely and humbly, and then make a standardized and reasonable explanation, so that most customers will be willing to accept it and finally let the business go smoothly.

In a word, the work of customer marketing and bill management is heavy and ordinary, but it is in this day-to-day work that I learned to treat my work with a pragmatic attitude and realized the charm of service. In the future, I will continue to treat my work with a natural, open-minded and inclusive attitude, continue to adhere to the "customer-oriented", forge ahead and make greater contributions to the development of the branch.

Tisso

Time flies like electricity, and 20xx years have passed in an instant. During my one year as the account manager of XX Branch, I worked hard and made continuous progress. At the same time, my professional level has been greatly improved, and my thoughts have also made great progress. The work in 20XX is now reported as follows:

1.20XX years, under the care and guidance of the president and leaders of the branch, I became familiar with the new working environment in a short time. During my work, I seriously studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, work experience and marketing skills are lacking. In addition, the branch has newly established a foreign branch, so I have to increase the customer base first. In my work, I always strive for customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as xx Guijiu Trading Center, xx Power Industry Company and xx SME Service Center. Although my current contribution is not great, I have saved hundreds of millions of yuan in deposits and loans to prepare for the future. By the end of 65438+February, personal accumulated deposits exceeded 22 million yuan, and the average daily income exceeded180,000 yuan, and new breakthroughs were made in payroll, PS merchants, notice deposits and other businesses.

Second, since I became an account manager, I deeply understand and feel the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, go deep into customers, take the bus when there is no bus, and carry out daily maintenance for different customers as always, even if it is a blessing and greeting from a short message, it represents our bank's yearning for customers. Answering questions for customers with enthusiasm and patience, facing customers calmly with a relaxed attitude and a kind smile, conveying the information I want to know to customers quickly and clearly, communicating well with customers and achieving good results, and winning the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. Accumulated loans in 20XX amounted to more than 33.5 million yuan, and the loans were collected on time by 64 1 10,000 yuan, among which none of the non-performing loans and non-performing credit occurred. At the same time, high-quality operating profits were obtained, personal compliance work was realized, and the safety of credit funds was ensured.

Third, the existing problems

In the past year, although I made some achievements in various aspects, I also clearly saw my own shortcomings.

(1) Not enough study. Facing the deepening of financial reform and the diversification of market economy, how to master the latest financial information and the development of our city sometimes can't keep up with the pace.

(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.

(3) further customer service, down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.

Fourth, the direction of future efforts.

In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new businesses and new knowledge, improve my working methods, make active efforts, enhance my sense of service purpose, show my dauntless spirit and pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and solve all kinds of difficulties encountered in practical work with "new" work.