Will Volkswagen spontaneously ignite when it leaks oil?

According to the information that the car knows. Com, the leading information collection platform for defective automobile products in China, has received nearly 1,000 cases of spontaneous combustion so far on 20 15. Among them, Volkswagen brand accounts for the highest proportion of domestic vehicle spontaneous combustion complaints, especially FAW-Volkswagen Bora, which was once caught in the whirlpool of suspected spontaneous combustion complaints, and there were relatively many actual spontaneous combustion cases.

Judging from more than 20 cases of spontaneous combustion of FAW-Volkswagen vehicles received by Chezhi. Com, Bora accounted for 42%, sagitar and Jetta related complaints are also considerable. The analysis shows that most of the auto-ignition of FAW-Volkswagen is caused by electrical circuit failure, and the fire parts are mainly concentrated in the engine compartment, so the possibility of product defects in the circuit part cannot be ruled out.

Car companies do not admit that spontaneous combustion is a quality problem, and it is difficult for car owners to identify it.

Judging from the relevant cases, similar to the handling methods of most car companies, FAW-Volkswagen car owners generally encountered rights protection issues.

Mr. Wang, a car owner from Anhui, is one of them. He bought the 20 16 FAW-Volkswagen Bora, which was used for less than a year, and spontaneously ignited when he stopped at night on May 28, 2010. As shown in the above picture, the fire of this car was in the engine compartment, and the damage was the most serious. Up to now, FAW-Volkswagen has not given any response to this.

In more cases, the car owners get the answer that the car companies do not admit that their products have quality problems, so it is very difficult to find a third-party testing agency for identification, and the cost is high. According to statistics, FAW-Volkswagen only solved three complaints about vehicle spontaneous combustion.

In order to further understand the related situation of vehicle spontaneous combustion and subsequent treatment, Chezhi.com specially selected seven car owners who complained about spontaneous combustion recently to pay a return visit to investigate the actual use of vehicles and the progress of subsequent treatment. The specific survey results are as follows (in order of return visit time):

Judging from the results of the return visit, only two of the seven vehicles spontaneously ignited after the warranty period expired, and the shortest one spontaneously ignited after driving for 3000km two months after purchase. It is understood that the vehicle is FAW-Volkswagen Golf, which was purchased in June 2065438+2007. After the engine compartment caught fire and spontaneously ignited, the manufacturer and 4S shop refused to admit that the vehicle had quality problems and asked the owner to go to a third-party appraisal center for testing. During the return visit, the female owner confirmed that the vehicle was not installed or modified. Although she doesn't admit the statement of the 4S shop, she can't get entangled with the 4S shop, and the attitude of the staff of the 4S shop is also very bad. In the end, she had to choose insurance to deal with it.

It is understood that the above seven car owners have been blocked to varying degrees in the process of communicating with 4S stores to protect their rights. Finding a third-party testing agency for identification has become a common means for 4S stores to shirk their responsibilities. It is understood that the testing business of third-party testing institutions with national qualifications is rarely open to individuals. In addition, even if it is made public, the appraisal cost is considerable. According to the owner, the price quoted by a testing organization for vehicle spontaneous combustion appraisal is about 60,000 yuan, which is not affordable for ordinary consumers.

The line problem is the most suspected fire responsibility certificate is the key.

Judging from the complaints received by che zhi. At present, based on the warranty period of FAW-Volkswagen for three years or 6,543.8+10,000 kilometers, a large number of spontaneous combustion cases in complaints occur within the warranty period. It is understood that among the seven car owners who have logged into the car quality network, five have obtained the responsibility certificate issued by the fire department, and the appraisal conclusion is almost that "the electric circuit fault causes the vehicle to spontaneously ignite". However, judging from the current signs, not all the responsibility certificates are bought by manufacturers.

20 17 10 A case of withdrawal of the spontaneous combustion of FAW-Volkswagen Magotan has attracted the attention of Chezhi. com。 The Magotan purchased by the owner, used for about 1 year and 3 months, stopped at the roadside and spontaneously ignited. After sampling inspection by the fire brigade, it was determined that the vehicle harness was the fire point, which led to the spontaneous combustion and complete combustion of the vehicle. Subsequently, the owner communicated with the manufacturer many times according to the cause of the fire on the certificate, and the outcome was not bad. Faw-Volkswagen gave some economic compensation. It can be seen that the fire accident certificate and appraisal results issued by the fire department have a certain deterrent effect on manufacturers and 4S stores.

In an interview with Chezhi.com, a lawyer said that as long as the appraisal procedure is legal and the facts are objective and fair, the responsibility certificate issued by the fire department has legal effect and can be used as evidence. In fact, as early as 20 1 1, there was a case in Beijing in which car owners joined hands with insurance companies to sue FAW-Volkswagen for vehicle spontaneous combustion. The court held that the fire broke out in the process of normal maintenance and use of the vehicle involved, and the fire department determined that the cause of the fire was the fault of the vehicle electrical circuit, which could indicate that the vehicle had product quality defects. As a producer, FAW-Volkswagen should be liable for the vehicle losses and other losses caused by the fire. In the end, car owners and insurance companies claimed economic losses of 1 1.8 million yuan.

It is worth mentioning that the fire accident certificate, vehicle maintenance records, maintenance manuals and other evidence issued by the fire brigade played a vital role in the trial of this case. During the return visit, Che Zhi. Com understands that many car owners choose to take judicial procedures to protect their rights and interests because they have not been paid attention to by FAW-Volkswagen for a long time after spontaneous combustion.