What should I do if the mobile phone notification tone is gone?

1. What's wrong with the message sent by the mobile phone without a prompt tone?

If there is no message prompt tone when the mobile phone receives the short message, it is recommended that you operate:

1. Check whether the phone is silent or vibrating.

2. Set the notification volume of mobile phone: Set-sound and notification (sound)-volume-notification, and turn up the notification volume.

3. If there is still no prompt tone after receiving the message, please check whether the SMS prompt tone is set to mute. Operation: Information-More-Settings-Notification-Slide Switch-Prompt Tone-Select * * * (Note: Different models may have different operation paths. )

4. Try to replace the built-in system.

5. If not, try to update the mobile phone system version: Settings-About the mobile phone (about the device)-Download the update manually/download the update automatically (software update/system update-update). Note: Please back up the data in the device before upgrading.

6. If it is the latest version, please back up the data in the mobile phone and try to restore the factory settings.

If the problem still exists, please take the purchase invoice, maintenance card and machine to the Samsung service center, and the professional after-sales engineer will help you test it.

2. What if there is no sound in the mobile phone information?

If there is no message prompt tone when the mobile phone receives the short message, it is suggested that you:

1. Check whether the phone is silent or vibrating.

2. Set the notification volume of mobile phone: Set-sound and notification (sound)-volume-notification, and turn up the notification volume.

3. If there is still no prompt tone after receiving the message, please check whether the SMS prompt tone is set to mute. Operation: Information-More-Settings-Notification-Slide Switch-Prompt Tone-Select * * * (Note: Different models may have different operation paths. )

4. Try to replace the built-in system.

5. If not, try to update the mobile phone system version: Settings-About the mobile phone (about the device)-Download the update manually/download the update automatically (software update/system update-update). Note: Please back up the data in the device before upgrading.

6. If it is the latest version, please back up the data in the mobile phone and try to restore the factory settings.

If the problem still exists, please take the purchase invoice, maintenance card and machine to the Samsung service center, and the professional after-sales engineer will help you test it.

3. There is no prompt tone when the mobile phone sends text messages.

1. Check whether the third-party software is newly downloaded and installed on the mobile phone. It is possible that the software is incompatible with the mobile phone, so I suggest you try to uninstall it (Settings-More-Application Manager-Select Download-Uninstall);

2. Check whether the machine is equipped with an external SD card, take it out and try again.

3. If it doesn't return to normal, I suggest you back up your mobile phone data (phone book, SMS, multimedia files, etc.). ) and restore the factory settings (Settings-Reset-Restore Factory Settings);

4. If the problem still exists, it may be that there is something wrong with the mobile phone system software. Take the three-guarantee certificate of the mobile phone and send it to the nearest service center for testing.

4. The mobile phone has a notification sound for no reason, but nothing is notified.

In this case, in order to eliminate third-party software problems, it is recommended that you back up your mobile phone data and try to restore the factory settings. If the problem may still be the problem of the mobile phone system, it is recommended that you bring the invoice and maintenance card to the after-sales service center and let the engineer test the mobile phone for you.

Please click the following link to view the specific local service center:

//support/location/supportservicelocation . do？ Page = service. Location and place. cid = _ PPC _ support _ service _ repair _ 120522