Three templates for annual work summary of air conditioning after-sales

In our daily work, we should pay attention to nuance. When you find a problem, you must solve it, and you must never scribble to deal with it. It is our responsibility and test to know the endless hidden dangers, especially the safety hidden dangers. The following are the contents of three templates for summarizing the annual work of air conditioning after-sales for everyone. I hope I can help you. Welcome to read!

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Annual Work Summary of Air Conditioning After-sales 1 20__ years have passed in busy and orderly work. Looking back on this year's work, I think there are two main aspects:

First of all, make your own work guidelines:

1, so that every job is operated according to the safety standard process to prevent safety accidents;

2. Visit the store at least once a month, communicate with the store management in time for the problems found in the inspection, solve them directly on the spot, and feed back the problems raised by the store to the department leaders in time, do the work that needs to be done well in the shortest time, find them in advance and solve them quickly, so as to nip in the bud;

3. Adjust the circuit decoration work of the shop, make plans in advance, prepare materials, resolutely not delay the shop decoration, and ensure the high-quality and efficient completion of the work;

4. Communicate with the store by telephone in view of the sudden problems of electricity facilities, initially estimate where the problems are, and lead relevant personnel to prepare related objects and tools so as to quickly troubleshoot after arriving at the scene;

5. Adhere to the principle of saving: try to repair the damaged items in the store without replacing them with new ones, choose the ones that really need to be replaced with high quality and low price, and collect and sort out all kinds of reusable materials (such as plugs, etc.). ) for reuse;

Second, the main work in the past year:

The main work in June 65438 was the opening of Tianbang Supermarket and the adjustment of Haitan Supermarket. In a month's time, I took the initiative to take the lead, carefully studied with my colleagues in the equipment department, strictly laid out the layout and standardized the construction, and ensured that the opening of Tianbang Supermarket and the adjustment of Haitan Supermarket were completed on time and with good quality.

In February, the main work was the renovation and opening of major appliances in Xin 'an Shopping Plaza. Due to the tight time, there are many places where home appliances need electricity, and it also involves the layout and construction of brands and booths. According to the company's requirements and work flow, we worked overtime and meticulously, so that all the electricity facilities were successfully installed and the water test was successful at one time, which made good preparations for the smooth opening of home appliances in Xin 'an Shopping Plaza on May/KLOC-0.

From March 6 to September, it was mainly the renovation adjustment of the East Building of the head office and the preparation for the opening of Zhuoting Supermarket. The reconstruction of the East Building of the Head Office is this year's project, involving many facilities and heavy workload. The replacement of escalators, the adjustment of circuits, the decoration of suspended ceilings, the follow-up of the decoration of various characteristic pavilions, and the arrangement and follow-up of electricity consumption in characteristic pavilions all require equipment. So I have to work overtime every day for three months, but I am not intimidated by fatigue and workload. I carry forward Nakazawa Tomohide's spirit of not being afraid of hardship and tiredness, work actively and conscientiously, and complete all the tasks assigned by the company with clear thinking, and make my own contribution to the decoration of the East Building of the head office. In September, with the renovation of the East Building, there were preparations for the new store Zhuoting Supermarket. Originally, the equipment department was understaffed, and the stores near the Mid-Autumn Festival were busy, so there was no staff to be transferred. Facing the work, we have a group of equipment people who are not afraid of difficulties and prepare all the equipment needed for opening in time in strict accordance with the company's requirements. For facilities that need electricity, from the lighting of the main light strip to each socket that needs to be used, the installation of UPS and the electricity construction of tenants are carefully put in place. After unremitting efforts, we successfully completed the transformation of the East Building and the opening of Zhuoting Supermarket.

The main work after 4.9 months, in addition to the daily shop patrol, part of the maintenance work that shops need is to make a statistical summary of the water pipes that need to be insulated in winter in advance, and handle all the water pipes that need to be insulated in each shop to prepare for winter. Another major task is to sort out idle equipment. All the idle shelf equipment and accessories are concentrated in Liuhuapo's equipment warehouse, and everything is sorted out for standby.

In the new year, we will continue to carry forward the spirit of Nakazawa Tomohide, strictly abide by the company's safety operation norms and various management regulations, and complete all the work in a timely, safe, efficient and economical manner under the guidance of leaders.

Annual Work Summary of Air Conditioning After-sales 2 In 2020, it was also the second year that I worked in the Engineering Department of _ _ Property Co., Ltd. During this year, I was able to abide by the law, study hard, study hard, work hard, treat my work with diligence and responsibility, and played my due role in the operation and maintenance post, making contributions, which are summarized as follows:

A, dedication, solid work, to assist the leadership to complete the receiving work.

This year, according to the company's work arrangement, I was transferred from _ _ to the operation and maintenance group of _ _ news center in _ _ month, engaged in electrician maintenance. In the process of post change, I can take care of the overall situation and obey the leadership; During the receiving period, carry out the instructions of the leader, carefully check the handover project in charge, report the abnormal, damaged and faulty equipment as soon as possible, require the original unit property to be handled in time, and assist the leader to do the receiving work well.

Second, be familiar with the geographical location and equipment of computer rooms and electrical rooms in various regions.

When I first came to the news center, I was completely unfamiliar with the environment and equipment here, and the original Baihua Property did not cooperate. So I have explored, thought and summarized a lot of things based on my past experience, plus some experienced masters from _ _ _ _ _ _ personally explained, trained and sorted them out. Now I am here to explain the geographical location, central air conditioning system, high and low voltage circuit system, fire protection system, domestic water and landscaping system.

Third, do a good job in the operation and maintenance of central air conditioning and high and low voltage circuit systems.

For central air-conditioning, the central air-conditioning should be reasonably controlled according to the customer's demand, season and weather, and the operation records should be kept. All parameters should be carefully looked at. If any abnormality is found, the reasons should be analyzed and reported, and the maintenance unit should be informed to deal with it quickly. In terms of maintenance, the original property company did not do any maintenance work on the original central air-conditioning system, which led to rust damage on the inner wall of the refrigeration system. According to the arrangement of the leader, the requirements of the leader are strictly implemented, the maintenance supervision of the external unit is strengthened, and the special supervision of the dispatcher is followed up. It is required to clean regularly every week and add medicine regularly every month. Any place that is not in place for maintenance is required to be dealt with immediately to prevent the maintenance personnel of the external unit from being careless and causing further damage to the cooling system, and to ensure the normal operation of the air conditioning host.

On the other hand, under the formulation of _ _ supervisor, the surfaces of the machine room floor, main air conditioner, cooling pump and freezing pump are cleaned monthly according to the requirements of the personnel on duty, and the bearings of the cooling pump and freezing pump are regularly maintained with snow oil. For high and low voltage systems, the maintenance work of high-voltage maintenance units has been strengthened, requiring inspection twice a week, and problems found should be handled in time. When the low voltage side just took over, the contactor line of No.2 capacitor compensation cabinet in the public power room was loose, which caused the phase line to touch the cabinet shell and burned the contactor to ground. According to the arrangement of the leaders, all the contacts in the capacitor compensation cabinets of all power rooms were comprehensively reinforced, and defective capacitors were replaced, so that the public power rooms were strictly implemented. And cleaning the electric wells on all floors, strengthening the contacts, replacing the damaged indicator lights, etc. , and regularly clean the floors of all electrical rooms to ensure that the equipment runs in a good environment.

Fourth, conduct central air conditioning training for operation and maintenance team members.

Under the arrangement and support of the leader, I gave a brief explanation to the staff of the operation and maintenance group about the central air conditioning. Some employees who are unfamiliar with air conditioning or have never been exposed to air conditioning have received little effect, their expression ability and self-confidence have been greatly improved, and their understanding of air conditioning has been further strengthened. Thank you for your trust and support.

Five, do a good job in the management of class members, and do a good job in the task of calling for repairs by superiors and news organizations.

I set an example by asking my class members to abide by the company's laws and regulations, not to be late or leave early, to strengthen the responsibility training of class members, and to make good records of equipment inspection and operation. Arrange work reasonably according to the schedule of superiors, mobilize class members and deal with them quickly. Listen carefully to the call from the news center, and record the calling unit, call content and fault location. , quickly mobilize the whole class to deal with it quickly, and carefully explain and report the major failures or problems that cannot be handled to customers.

The above is mainly the main work in the past year, which is gratifying and needs to be improved. I am glad that I have been the head of the team here, and I have little management experience. Moreover, I learned a lot of knowledge and skills in the process of receiving, and what I need to improve is management level, interpersonal relationship handling and technical skills, so I will definitely work harder to get to a higher level next year.

Annual work summary of air conditioning after-sales 3? I can't sleep all night as a salesman. Suits and ties look noble. Actually, life is extremely boring. I'm tired all day because my livelihood is hard. In order to lower my library, I almost knelt down, and I couldn't sleep all night. I can't stay where I am as soon as the customer calls me, and I dare not offend anyone bigger. I never leave my post all the year round. This is a short message from a sales friend not long ago. The content of the short message seems to be very fun for the sales staff. After reading it, I laughed it off. After laughing, I tasted it myself. Unconsciously engaged in central air conditioning sales for three years. After numerous tempering, I also have some sales experience.

I think leg attendance, hand attendance and oral attendance are the key elements of doing a good job, and attitude is the premise of improving ability. The employment system of enterprises is also closely related to these aspects. After you have the right attitude, you can do what others don't want to do at a certain stage, so you will have the opportunity to do what others can't do at a certain stage in the future. This is the so-called "thin savings".

Sales staff should know customers, establish customer files on the basis of understanding, communicate at any time, and send a blessing to customers on a specific holiday. These details can play a role. Sales performance depends on customer visits and success rate. Customer visits refer to the number of customers visited in a certain period of time, that is, to save time and visit customers as much as possible. This sounds simple and easy to understand, but it also takes a lot of effort and energy to actually do it. In other words, to impress customers.

Customer success rate refers to the proportion of customers who can clinch a deal among a certain number of customers. Of course, the greater the customer success rate, the better, which is 100%. But it often backfires. In the actual sales work, because different customers have different needs for products, they also have different views on the characteristics of products. So what factors affect the success rate of customers? In other words, how can we improve the customer success rate? Personally, I think the success rate of customers depends on whether the salesman can provide customers with products that can meet their requirements. This requires business personnel to have a thorough understanding of products and a keen observation of the real needs of customers. Discover the real needs of customers in time, and meet the needs of customers for a product or several products through understanding their own products.

For sales work, salespeople often look for opportunities in a complex and chaotic environment, go through hardships, overcome all difficulties, and work hard to sell. Finally, with their indomitable work spirit, they will sell goods to thousands of households together. Excellent salespeople are always worthy of praise, and people will never forget our lofty professional sentiments? Love your career, love your customers and love the world. We are the driving force and the greatest messenger of the development of the commodity world today. On the contrary, those people with poor ideological and psychological quality often fail to show their image in front of customers and betray their words and deeds and will in the sales process. In actual sales, any frivolous or hypocritical behavior will be defeated. It can be said that the most fatal failure of a loser is not knowing what the most fundamental job of a salesperson is. What is the most fundamental job? It is leg diligence, hand diligence and mouth diligence; Be careful, be careful, be careful again; Bold, bold, bold again.

The company has given our sales staff a great development platform. I believe that with the improvement of the series line of central air-conditioning products and the further promotion of brand awareness, we will be a flying dragon in the future sales market through our own efforts.

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