What should China Unicom do if it opens its business in disorder?

Question 1: What should I do if China Unicom opens a business for me? Who should I complain to? How can I let Unicom customer service handle complaints? Please call 100 10. If it cannot be solved, you can call 123 15 to complain to the local consumer association. If you can't solve it, you can complain to the Ministry of Industry and Information Technology.

Question 2: How does Unicom's business hall handle business privately? This is opened according to the notice of value-added business departments around the country.

Generally, before opening the business, there will be a short message or a return visit to open it.

The return call is not dialed by the customer service, but the value-added business department extracts the user number through the customer service's call number.

I also hate it when users hang up before listening clearly and then start business, which leads users to complain to our customer service. Unknown users feel wronged when they scold us.

Therefore, if you find that your mobile phone bill has been inexplicably deducted, first check whether your mobile phone has received a short message notice starting with 106 (this number is the first three digits of the domestic unified SP code), and there will be Monternet Park in your mobile phone. Don't click this function casually, that is, the GPRS function of the detained mobile phone is usually turned off. Sometimes friends accidentally click on your mobile phone to surf the internet, and the phone bill will be lost.

If none of these situations happen, you can directly complain to 100 10 or 10086 about your expenses. Generally speaking, the time limit for handling complaints is within 24 hours. If you have any questions, please ask customer service. Your call will be recorded. If they shirk, you can complain to 12300 Administration or 0 10 65438.

Question 3: China Unicom opened its business indiscriminately. I have never booked this business. How can it help me drive around? Moving for 30 minutes is even more disgusting.

Question 4: What about China Unicom's arbitrary charges? Unicom loves to collect fees, especially traffic charges. Everyone grew up with computers and mobile phones. How much traffic do they use? You'd better put down the list and ask them to give you a detailed traffic log. My mobile phone is also bound to Unicom's IPHONE. Yesterday morning, it only took me ten minutes to deduct 100 trillion. What is even more ridiculous is that I was deducted hundreds of dollars for 50 minutes and 400 megabytes in the middle of the night (I fell asleep). No money and phone bills. I was shocked when the list came out. I record the cost every few minutes, and the traffic is always 48830KB. I don't think it is accurate to use traffic flow to time. Call customer service. Those customers have a good attitude, that is, they have been kicking the ball or perfunctory, and I intend to continue playing.

You'd better find out, because the contract machine is still long.

Question 5: I want to complain about how to deal with China Unicom's arbitrary deduction. complain

How to complain? Of course, it's 100 10 customer service number.

But how to complain is very particular.

Call 100 10 to complain to the municipal department first. Usually, it can't solve the problem. It's just perfunctory, prevarication and shirking, but please remember that this step of complaining must be completed.

100 10' s first phone call had no way to complain. Don't worry, let's move on.

How to continue? Then call 100 10 to continue the complaint according to the selected service, and then press No.4 to upgrade to the provincial company to complain. Explain your situation, basically to this point, ordinary small problems can be solved within 72 hours.

What? Your problem has not been solved, or you are not satisfied with the solution. Never mind, we'll complain again.

But it will cost some money, what kind of money, telephone charges. Complain directly to Unicom's head office at the telephone number 0 10- 10064. Don't worry, after explaining the situation, usually as long as your problem is reasonable and legal, please make sure that the Unicom specialist (such as the account manager) will contact you within 72 hours after calling to solve the problem.

Some people may say that I have done all the above three movies, but I still can't solve your problem. Again, just saying good things and not doing things, or not solving the problem at all. Don't worry, we still have a way.

What should I do? Complain directly to the Ministry of Industry and Information Technology. There is a DX complaint column on the website of Miit.gov/, Ministry of Industry and Information Technology, which deals with various unreasonable clauses of DX department. For example, when you pay 4 million pounds, your broadband can only be used for 2 meters. For example, there is always a salesman from Unicom to call you to promote various services. In short, if you feel wronged, you don't have to worry. We can complain directly on the website of the Ministry of Industry and Information Technology, or we can directly call 0 10- 12300 to complain to China Unicom. I can assure you that all the city-level bosses of Unicom have to ask themselves and answer themselves.

The complaint service at each level above is to solve the problem within 72 hours, step by step, without worrying. If you really want to make trouble at the level of the Ministry of Industry and Information Technology, you can rest assured that those Unicom companies that prevaricate with you and those managers who only speak well of you and do nothing, including their bosses, will be punished accordingly. Dude, I don't want anything else, so I'm Japanese.

When they are anxious to call Unicom to ask if you are satisfied, you can tell them in different tones. My family has rules, so I have to do this. Talk to him in Unicom tone. But don't go too far, and don't be too unreasonable. After all, solving our problems is the real problem.

The above scheme is also applicable to China Mobile, China DX Company and other big companies that seem to oppress our users forever. Don't be afraid of them, everyone is in charge. Complaints are graded. If we don't solve them, we will complain to the end, and then they will have to compensate you for all the losses.

Question 6: Unicom's business personnel are at a loss. I am a fish. I should check all the opened businesses as soon as I open the card, and then delete unnecessary businesses. If it is a smart phone, you can block the phone. For example, 1000 16 is Unicom's sales hotline. If I directly hack 360 mobile phone guards, he will never get in.

Question 7: What should China Unicom do if it collects fees in the letter business? Attention! ! Be sure to read my reply! !

First of all, call the customer service of Unicom and write down his job number (that is, a series of numbers quoted earlier)

Second, just tell her that this is your business, and you must pay me double! You must be tough. If you don't compensate, you can say yes. Your job number is xxxx, and your attitude is not good (you can use bad words). I'd like to complain to 12300 (which deals with China Unicom Telecom), accusing you of poor service and unreasonable charges!

The other party promised to call you within 48 hours. If he calls, he must insist on doubling whatever he says (if he asks you what the expenses are, you say that you don't know or that these expenses were arbitrarily deducted by your Unicom. What does it have to do with me? Yes, double indemnity! If the other party is still tough, just hang up the phone 12300 and explain the situation.

(Mobile Unicom is good at this. This will affect their bonuses! Because the communication department of 12300 is specialized in telecommunications)

Thirdly, I'll give you some legal basis: the withholding fee of China Unicom can be completely explained from the contract law, specifically the relationship between the agent and the principal. This is the same as the bank paying your water and electricity bills. You must sign an agency authorization contract with the bank before the bank can directly deduct money from your bank card to the hydropower company. If you want to transfer the money to the stock and securities markets, the bank will sign an agency authorization contract with you. So is China Unicom. He is only your agent, and you are the principal. According to the contract law, the client can cancel the qualification of agent at any time. For those value-added services, users have never authorized China Unicom to pay for them, but China Unicom must pay for them for you, so you must be informed in advance and get your confirmation. This is your mobile authorization, as long as you don't know it in advance, you will be deducted. Of course, China Unicom is not authorized. This is illegal deduction. In addition, China Unicom said that they received the news of your order. In fact, it is entirely possible that these things were forged by SP Company. In fact, China Unicom itself can't judge whether users order in person (hence the profession of Complaints Commissioner). In addition, legally speaking, the data provided by China Unicom itself has no legal effect, because China Unicom is the defendant, and these data Unicom can completely modify its own database, so it can completely sue China Unicom in court.

And a floating Unicom will give you double the toll 12300! !

Attitude must resolutely double compensation! !

I tried. It worked! !

Be careful not to call 12300 before the other party's call ends within 48 hours.

Question 8: China Unicom arbitrarily deducts fees and opens services for users. The Unicom I bought last month was also arbitrarily charged ~ just because I received a call from Unicom ~ At that time, when she answered the phone, she didn't say what package she wanted to order, nor did she say how much it would cost a month. She only said her name was 1 16 165438, and she could make an inquiry. . For example, I found out that I was detained a few days later. I'd better not answer the phone call of the joint attack. I found another one detained today. I didn't know it was opened until I called to ask. . I'm speechless ~ I haven't been detained after using my mobile phone for 6 years. I bought it as a landline because it was cheaper than a mobile phone ~ I found that the mobile phone stopped after several days of use ~ ~ I never asked, should I open the service? Are you sure? Problems like this are obviously arbitrary charges. Deceive consumers. Those consumers who don't find the phone bill less will be miserable ~ how many people do you want to use Unicom ~ everyone is detained like this ~ how much Unicom earns! ! ! !

Question 9: China Unicom collects fees indiscriminately. what can I do? Please read the following experience patiently. It's really hard. First of all, don't worry. You can search "Unicom online business hall" first, and the first one is.

After logging in, click Login in the upper left corner to enter self-service. Let's take a look at the "bill inquiry" of "phone bill inquiry" and the "handling record" of "handling business". See if there are any relevant records here, such as unsubscribe (change) or suspicious deduction. In addition, if you still have the message of "customizing 20 yuan 300M traffic", you'd better keep it. Screenshot of evidence.

If you are free, go to the local business hall with Unicom building and sit on the sofa with these things to solve the problem one-on-one with customer service.

Question 10: There is no place to argue about how Unicom adds packages indiscriminately. You can call 100 15 to complain to the head office, which will guide you to handle it locally. If not, there is the Ministry of Industry and Information Technology.