How many times can two-star customers of China Mobile Communications use it?

Customer star rating is valid for one year, and your last star rating has expired. According to the star rating rules, your star rating for this issue is X stars. After the star rating changes, the available star-rated services will be adjusted accordingly (multiple points, phone bill overdraft, etc.). Please send CXXJ to check your star rating and available services. As the star rating decreases, the phone bill overdraft limit will be reduced accordingly. Please save enough phone bills in advance to ensure smooth communication.

Customer star rating is determined by calculating scores based on information such as network age, average monthly phone charges, contract status, number of overdue outages and other information. 10 points will be deducted for each two-way outage during the evaluation period. In order to ensure that your star rating does not decrease, it is recommended that you try to pre-deposit enough phone bills to avoid downtime. You can log in to the Henan Mobile portal "Service and Support" or the mobile business hall to check your star score details.

After you receive the star rating adjustment text message, the system will adjust the star rating within 24 hours.