How to complain about Taobao's false transactions?

In order to appeal against false transactions, we must pay attention to the process specification to succeed. Verify the submitted materials before submitting the complaint voucher. If it is a return, it is recommended to consult customer service. What needs to be clear is that the voucher for taking the courier is being taken, and all the courier must be kept intact as evidence, that's all.

legal ground

Article 12 of the Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce

If a consumer complains about the complaint platform by letter, fax, SMS, e-mail or 123 15 website, it shall specify the contact information of the consumer, such as name, address and telephone number; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc.

If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.