Experience in letters and visits: 7 articles

I am a college student village official in Ningxin Village. At the beginning of 2009, I was seconded by the village to the town petition office to help. More than a year's petition work has made me feel a lot. The deepest experience is that the work of letters and visits is very bitter, but it is fun; Letters and visits are difficult, and difficult directors can do it; Letters and visits are trivial and can only be trivial. Facing the new training post, I have accumulated a little experience in more than one year's practical work, and think that the following aspects should be achieved.

First of all, we should have a high understanding of the work of letters and visits and establish the concept of the masses, which is the premise of doing a good job of letters and visits.

This year, Qianjiang Century City is a crucial year for the transformation from large-scale land acquisition to large-scale construction. Various social investment projects in Century City have been put into construction one after another. A lot of land has been expropriated, houses have been demolished, people's interests have been redistributed, and new contradictions have arisen. Various social contradictions are increasingly prominent, and the work of letters and visits is becoming more and more difficult. Letters and visits are an important channel to reflect social life and dynamics. Without the approval and support of the people, any decision-making and work of the party and the government is impossible. As a petition worker, I know that my performance in my work represents the relationship between the party and the government and the masses, and my words and deeds reflect the image of the petition worker in Ningwei Town. Only by understanding the problem from this height can the petition workers love the petition work, achieve self-esteem, self-love and self-improvement, and have a high sense of consciousness and responsibility.

Secondly, we must have excellent ideological and political quality, which is the basis for doing a good job in letters and visits.

With the development of economic construction, the transformation and upgrading of the economic system, and the promotion of Qianjiang Century City, various new situations, new problems, new contradictions and unexpected events are constantly emerging. As a "bridge link" between the party and the government and a "barometer" reflecting social conditions and public opinion, the petition department of this town has played an irreplaceable positive role in the construction and development of Ningwei Town. However, some people still think that the petition department is a "clear water yamen", which has neither power nor interests. Although these ideas and understandings are biased, they also illustrate the reality that the establishment of petition agencies is imperfect, the staffing is small, there is no "real" right, and the working conditions are poor. Because of this, petition workers should have the idea of "enduring poverty and keeping loneliness". The main target of letters and visits work is the grassroots, facing some scratching their heads, troubles and troubles, which are very troublesome to solve. Letters and visits workers should pay attention to language cultivation and civilized behavior; At the same time, we should also pay attention to neat appearance, correct behavior, courtesy and enthusiasm. For example, most of the things that the petition office in the town asks to solve are things that the petitioner can't solve through various channels, so he asks for help. Most of the petitioners are emotional, some will swear, some will cry, and some will be filled with indignation? At this time, as a petition worker, it is necessary to seize the symptoms at the first time, be targeted, and adopt different methods to deal with various symptoms, so that the petition worker can trust you as much as possible and dare to speak his mind, so as to find the crux of the problem, calm the mood of the petitioner and solve the problem. In short, if you want to do a good job in letters and visits, you have to work hard, have a strong sense of professionalism and responsibility, and have the courage to face difficulties and not be afraid of offending people. Without the dedication of "doing one thing, loving one thing and focusing on one thing", it is impossible to do a good job in letters and visits.

Third, we should have strong professional quality and adaptability, which is the key to do a good job in letters and visits.

The policy of petition work is relatively strong, which requires every petition worker to master the work business skillfully, and at the same time, make quick countermeasures against emergencies, deal with complex and changeable petitions, and grasp and handle the initiative of petition work in a timely, active and flexible manner. For example, since the first half of this year, two undocumented individual small enterprises in our town have defaulted on their employees' wages and their bosses have escaped. This kind of emergency, if not solved at the first time, will bring great hidden dangers to the stability of our town. Therefore, in the usual work, we should not only publicize the laws, regulations and policies, especially the demolition policy of Qianjiang Century City, but also guide and educate the masses to petition in accordance with the law, step by step and in an orderly manner. At the same time, it is necessary to timely capture the problems reflected in the petition activities, seize the problems with signs and tendencies, and make reasonable and well-founded answers to the questions raised by the masses, so as to satisfy the petitioners as much as possible. If you think about it carefully, the petition workers should have the following five abilities to do a good job in petition work: first, they should have good oral expression skills; Second, we must have the ability to handle important letters and visits by using policies and laws; Third, we must have the ability to resolve contradictions in time and handle letters and visits independently; Fourth, we should have sensitive information feedback and the ability to make a scientific, comprehensive and comprehensive analysis of the petition situation; Fifth, we must have a certain ability of organization and coordination.

After more than one year's petition practice, I deeply realized the importance of doing a good job in petition work; One year's petition work has made me understand that most people are still very reasonable. I believe that the problems reflected by the town party and government are reasonable and partly reasonable. More than a year's petition work has made me know that I have great shortcomings in my usual work that deserve improvement? I think as long as we are down-to-earth, attach great importance to ideological work, seriously handle cases and solve problems in a down-to-earth manner, contradictions can be resolved at the grassroots level, petitioners can feel the warmth of the party and the government, and letters and visits can be done well!

Experience of letters and visits II

The petition office is a platform for government departments to coordinate social contradictions among the masses. Be flexible and flexible when dealing with it, and the method should be appropriate.

First, write down the name, age, gender, region and contact number of the visitor.

The more excited tourists are, the more calm you should be. First of all, you should be kind and let them feel that you respect them and are willing to solve their difficulties, so that they will naturally calm down. Then, you should listen carefully to their reasons and make some records when necessary for the reference of the petition department. Then, as far as the problems they reflect are concerned, you must show your attitude, which should be well-founded and convincing; What can be handled is arranged by relevant personnel, and what cannot be solved should be explained and understood to the masses; If it is not your department's business, you should contact the relevant departments in time for handling. Finally, see the guests off politely, don't condescend, and fully respect each other. It is basically such a processing flow.

So far, I have been working in the petition office of Lugouqiao Township, Fengtai District, Beijing for almost 2 months. During this time, I have some preliminary understanding of the work of letters and visits. Here are some of my experiences:

When I first came into contact with government departments, I still felt very fresh, but it was also very challenging. First of all, government departments represent the image of the country, and their staff all represent the country, so their words and deeds should conform to the image of the government. Secondly, because of its particularity, government departments have the problem of confidentiality, so they should speak reasonably, be rigorous and use appropriate words. Do not reveal government secrets, do not lose government documents. Under the guiding ideology of building a harmonious society, we should strive to maintain regional stability and try our best to resolve contradictions at the grassroots level. The ultimate goal is to make people live and work in peace and contentment, promote healthy and sustainable economic development, and make their own contribution to the grand goal of building a well-off society in an all-round way.

The work of letters and visits in the new period is a proper way for people to reflect their demands, and an important channel to solve difficulties, resolve social contradictions and promote social harmony. Therefore, we should be kind to the petitioners, take their demands as our own business, carefully analyze what can be solved, what needs ideological guidance and what needs to be formulated, deal with them in categories, and implement them one by one, so as to effectively "solve problems reasonably, carry out unreasonable ideological education, legally deal with illegal acts, and help people with difficulties in life." Letters and visits completed within 60 days.

Finally, write down the letters and visitors' information in detail and clearly, and file them for later use. Basically, it is the above process. Although it is a simple matter, it is really not easy to handle one by one, which requires a lot of business knowledge and practical experience. Just joined the work, but also need to learn from brothers and sisters, learn from each other's strengths, constantly improve and hone themselves, and truly keep pace with the times. For every job assigned by the leaders, we should not only complete it well, but also strive for perfection.

Experience of visiting by letter 3

According to the arrangement of the organization department of the county party Committee, as a reserve cadre of the two committees of the village, I participated in a one-week follow-up study in the bureau of letters and calls. This week's work and study, talk about your own experience.

First, work in shifts.

According to the arrangement of the leaders of the Bureau of Letters and Calls, the seven people we came to study were divided into two groups, namely the reception room and the supervision room. First of all, I and two other comrades were arranged in the supervision room from Monday to Wednesday. Because we don't know enough about national policies, laws and regulations and other relevant knowledge about letters and visits, and we are not familiar with the process of letters and visits, on the first day, we mostly consulted several section chiefs in the supervision room and asked them to give us letters of introduction to visit relevant knowledge and processes. They have been engaged in letters and visits for many years and have rich experience. They vividly explained all aspects of letters and visits to us with some concrete examples. Although sometimes I don't understand it very well, I finally got a basic understanding of letters and visits and got some introduction.

As it is the third summer, there are fewer people petitioning than usual, so in the next few days, we don't have many opportunities to experience petitions personally. After work, we look at the file, the file, and all kinds of letters and visits that have been handled before, and understand all kinds of problems, handling methods, processing processes, processing results and opinions reflected by letters and visits.

Since Thursday, the three of us have been replaced by the reception room, which is also the most direct window for petitioners. Over the past few days, some have followed, mainly involving housing demolition compensation, land compensation, wage arrears, domestic violence and so on. During the interview, I watched and learned, and soon learned how to listen to the demands of the masses, how to record the demands, and rationally guide them according to different situations. The problems reflected are really reasonable and have a policy basis. According to the principle of territorial management, whoever is in charge will be assigned to the relevant unit for treatment within a time limit; For those who have no reasonable demands or have no policy basis for the time being, on the one hand, we should do a patient and meticulous explanation, on the other hand, we should also do a good job in their ideological work, dissolve their emotions, stabilize their emotions, and ensure that they do not go beyond the petition and revisit.

Second, the main harvest in the following period

1, enriched myself. The petition department is a place to exercise people. This learning opportunity is really hard to get, and I have contacted many leaders and staff of the bureau of letters and calls. They are all excellent, and I have learned a lot from them, both in life and work. It is also with their patient help that I have a deeper understanding of the country's petition policies and regulations.

2. Correct yourself. A week's study with the entourage of the bureau of letters and calls made me deeply realize the importance of responsibility. As a grass-roots worker, I will encounter many problems and contradictions in the future. How to deal with these problems and contradictions, we must first have a sense of responsibility, which is not only responsible to the grassroots people, but also to myself. Therefore, I will be more strict with myself, correct myself, and do practical and good things for the people in the future grassroots work with a high sense of responsibility and honor.

3. Understand the grassroots. Through this week's follow-up study, I have a deeper understanding of the grassroots from different aspects, and have a fuller understanding of the contradictions that are prone to occur at the grassroots level, such as land disputes, direct grain subsidies, demolition compensation, neighborhood conflicts, and domestic violence. These outstanding problems will directly clarify the direction of my work at the grassroots level and let me have a clearer idea in my future work.

Looking back on my study in the Bureau of Letters and Calls this week, I not only have a deeper understanding of various contradictions that are easy to exist and appear in rural grass-roots units, but also point out the direction for how to better carry out rural work in the future. When I go back, I will realize these outstanding problems and contradictions in advance. On the other hand, after the problems appear, I will know how to solve them with appropriate methods. So this week's follow-up study is very rewarding for me. I will better apply what I have learned to grass-roots work and better serve the countryside and farmers.

Experience of letters and visits 4

In May, I transferred from township to county bureau for letters and calls. More than three years has given me a lot of feelings. The deepest experience is that the work of letters and visits is very bitter, but it is fun; Letters and visits are difficult, and only difficult directors can do it. Facing the new post, I have accumulated a little experience on how to be a well-known petition worker, and I think the following aspects should be done well.

First of all, we should have a high understanding of the work of letters and visits, which is the premise of doing a good job of letters and visits. On behalf of the party and the government, the petition of cadres and the masses is to safeguard the reputation of the party and the government among the masses, safeguard the legitimate rights and interests of the people, and adhere to the consistency of the interests of the party and the people through their fruitful work. The nature of our party and country determines that the work of letters and visits must take "serving the people" as the fundamental starting point. Only by understanding the problem from this height can the petition cadres love the petition work, achieve self-esteem, self-love and self-improvement, and have a high sense of consciousness and responsibility. Letters and visits are a major event in the political life of our party and country. The people exercise their democratic rights through letters and visits, which embodies the superiority of the socialist system and the close relationship between the party and the government and the people. Letters and visits are an important channel to reflect social life and dynamics. Any decision-making and work of the party and the government cannot be separated from the approval and support of the people.

Secondly, we must have excellent ideological and political quality, which is the basis for doing a good job in letters and visits. With the deepening of reform and the transformation of the old and new systems, various new situations, new problems and new contradictions are constantly emerging. As a "bridge link" between the party and the government and a "barometer" reflecting social conditions and public opinion, the petition department has played an irreplaceable positive role. However, some people still think that the petition department is a "clear water yamen", which has neither power nor interests. Although these ideas and understandings are biased, they also illustrate the reality that the establishment of petition agencies is imperfect, the staffing is small, there is no "real" right, and the working conditions are poor. Because of this, petition workers should have the idea of "enduring poverty and keeping loneliness". The main target of letters and visits is the grassroots, and it is very troublesome to solve some scratching and troublesome things. Letters and visits cadres should pay attention to language cultivation and civilized behavior; At the same time, we should also pay attention to neat appearance, correct behavior, courtesy and enthusiasm. If you want to do a good job in letters and visits, you must work hard, have a strong sense of professionalism and responsibility, and have the courage to face difficulties and not be afraid of offending people. Without the dedication of "doing one thing, loving one thing and focusing on one thing", it is impossible to do a good job in letters and visits.

Third, we should have strong professional quality and adaptability, which is the key to do a good job in letters and visits. The policy of petition work is relatively strong, which requires every petition worker to master the work business skillfully, and at the same time, make quick countermeasures against emergencies, deal with complex and changeable petitions, and grasp and handle the initiative of petition work in a timely, active and flexible manner. In the work, we should not only be propagandists of laws, regulations and policies, but also guide and educate the masses to petition in accordance with the law, step by step and in an orderly manner. We should also seize the unhealthy trend reflected in the petition activities in time, seize the problems with signs and tendencies, and make reasonable and well-founded answers to the questions raised by the masses in the petition to satisfy the petitioners. The new situation puts forward higher requirements for the quality of letters and visits cadres. To establish a team with good business skills, strong adaptability and familiarity with policies, five conditions need to be met: first, good oral expression skills; Second, we must have the ability to handle important letters and visits by using policies and laws; Third, we must have the ability to resolve contradictions in time and handle letters and visits independently; Fourth, we should have sensitive information feedback and the ability to make a scientific, comprehensive and comprehensive analysis of the petition situation; Fifth, we must have a certain ability of organization and coordination.

Fourth, we should love our posts and respect our work, and establish the concept of the masses, which is the basis for doing a good job in letters and visits. The special working environment of letters and visits enables every letter and visit worker to get full exercise and become a useful person who is eloquent and good at summing up. With the increasing workload of letters and visits in our county in recent years, leaders at all levels attach great importance to it, but we are full of confidence in what we are doing. Although some old and accumulated letters and visits cases are difficult to be completely solved at the moment, as a letter and visit worker, there must be no "war-weariness" mood. As long as contradictions are not eliminated, society cannot be stable; As long as the problem is not solved, the masses will not stop complaining and visiting. In the work, we should be more careful, patient and sympathetic, treat the petitioners warmly, let their legitimate and reasonable demands be met, properly solve difficulties and problems in time, seriously deal with the problems reflected by the masses, and strive to find answers for them. We must never treat them lightly and perfunctory. This is the duty and obligation of every petition worker. In our work, we must change our work style according to the requirements of Theory of Three Represents, and establish the concept of "people's letters and visits are no small matter". Due to the slow process of legalization of letters and visits, various systems are still not very complete. Under the new situation, some new situations and new problems will inevitably appear in the work of letters and visits, which requires every letter and visit worker to constantly sum up experiences and lessons in his work, apply the obtained experiences and lessons to specific work, strive to explore new ideas and methods for doing a good job in letters and visits, and constantly create a new situation in the work of letters and visits.

More than three years' petition practice has proved that all the petitioners believe in the party and the government, and the problems reflected by most people's petitions are reasonable and partly reasonable. Those so-called unruly people are not the mainstream of letters and visits. Only by receiving visitors seriously, handling cases seriously and solving problems in a down-to-earth manner can we resolve contradictions at the grassroots level and let petitioners feel the warmth of the party and the government.