How to reply to bad reviews?

The reference for the reply is as follows:

1, Bad Comments: Dear, I'm sorry that I can't satisfy you, and we are deeply sorry about this. Please allow us to bend more than 90 degrees to apologize to you and guarantee that you will be satisfied with the next order.

2. The food doesn't match the taste: Hello, I'm the manager of XX store. Sorry, our food is not to your taste. You can try our popular dishes next time you go to the store, or I can recommend them to you! Thank you. Wish you a happy life!

3. The food can't be delivered in time: Dear, I'm sorry! The delivery is too slow, which affects your meal! I'm angry! Sweet rice made my little brother catch a cold! Next time you don't need this boy, please choose a rocket boy to give you fast food!

4. Wrong: Dear, I am very sorry! We are mostly responsible for the delivery error. Please enjoy the meal delivered by mistake. I hope I can contact you, and the store will send you the right food again!

5. The score is negative and there is no written explanation. Dear, seeing this star 1, our eyes are so hot, but our hearts hurt. If you have any questions, we must ask them. We'll improve, okay?

6. Missing the delivery time: I'm very sorry. Due to the large amount of orders in the peak period, the staff made a mistake when they were busy and sent you a meal. It's really our fault. We will compensate you accordingly and optimize our order and delivery process as soon as possible. I hope I can bring you a perfect dining experience next time. Thank you for your support!

Extended data:

Five elements of replying to bad reviews:

1, reply in time. Whether you check it or not, there are bad reviews. If the enterprise responds quickly to the negative evaluation, it will naturally leave a good impression of "responsibility" to new and old customers, and the damage index of negative evaluation will also be reduced.

2. Sincere attitude. On the other hand, giving customers bad reviews will inevitably lead to emotions. As a company, there is no need to argue in a hurry On the contrary, first of all, we should calm each other's emotions with a gentle attitude and sincerely express our apologies. The service major is not professional, and it can be seen at a glance that this is a professional company.

3. The title is in place. If the objective facts deteriorate seriously, the user evaluation will be very angry. Don't use trivial language, but become more formal.

4. Explain the reasons, propose solutions and promise to improve. For the negative evaluation caused by objective reasons, you must explain the reasons to customers and provide corresponding solutions (in some cases, you can give customers appropriate compensation). Then promised to improve, people feel that this business is very sincere and reliable. This will not necessarily lose customers, but may also lead to secondary orders.

5. Be targeted. Please don't always use the same template to reply to negative comments. The content must be different and updated regularly. For the same advertising language, customers may be happy when they listen to it for the first time, but after listening to it several times, they won't feel much. Even for similar negative comments, we can prepare several different response templates in advance.