Can I get a refund on my mobile phone bill?

The return of mobile phone charges mainly includes the following situations:

If the user recharges by mistake before recharging, he can apply for a refund within 24 hours after recharging.

Users who unsubscribe from packages or services can apply for a refund within 24 hours before unsubscribing.

Users who unsubscribe after purchasing traffic packages or other value-added services can apply for a refund within 24 hours before unsubscribing.

Users complained after using mobile services. After investigation, it is confirmed that users have no arrears or illegal use, and they can apply for a refund.

Refund process

The mobile phone fee refund process is as follows:

1。 Users can apply for a refund through mobile business hall, mobile APP and mobile customer service hotline.

2。 Users need to provide relevant information such as recharge order number, package or business order number, traffic package or other value-added services order number.

3。 The mobile company will review the refund application after receiving it, and the refund will be processed within 1-3 working days after approval.

Precautions for refund

Users should provide accurate information when applying for a refund so as not to affect the refund.

Users should pay attention to the refund period when refunding, after which they will not be able to apply for a refund.

The mobile company has the right to review the refund according to the specific circumstances, and those who fail the review will not be refunded.

I hope the above content can help you. If in doubt, please consult a professional lawyer.

legal ground

Article 8 of the People's Republic of China (PRC) Telecommunications Regulations includes basic telecommunications services and value-added telecommunications services. Basic telecommunications services refer to services that provide public network infrastructure, public data transmission and basic voice communication services. Value-added telecommunications services refer to telecommunications and information services provided by public network infrastructure. For the specific classification of telecommunication services, see the Catalogue of Telecommunication Services Classification attached to these Provisions. The competent department of information industry in the State Council can partially adjust the telecommunications business classification items in the Catalogue according to the actual situation and re-publish them.