Why is there a surcharge for Didi Express?

Because different routes may have different charges, Didi offers the option of "surcharge". "Bridge tolls, tolls, parking fees, etc. It's all an extra charge, which was added by the driver himself. In addition, the surcharge also includes other expenses agreed by the driver and passengers, such as the car washing expenses agreed by the driver and passengers after the passengers vomit and dirty the car.

After the additional fee, except for confidential payment, all other situations need to be confirmed by passengers. If passengers have any objection to the fee, they can contact Didi customer service staff to verify.

At the same time, Didi has also launched a series of optimization strategies to avoid such situations as much as possible. One of them is that as long as there is a surcharge on the express train, it needs to be paid after the passenger confirms it, including confidential payment and passenger confirmation.

Extended data:

Didi Chuxing launched the "cost objection" self-service function, and used big data technologies such as path planning, driver and passenger trajectories to judge whether the express driver has a detour behavior, and passengers will incur expenses if they don't take the bus. If the driver has similar violations, passengers can enter the customer service-self-service entrance in the APP, and after getting off the bus, choose the driver's detour, overcharge, unfinished billing and other options.

After submission, Didi system will judge whether the driver has violated the rules, and if the passenger's complaint is true, it will refund the overcharged fee. When passengers get off the bus to pay, as long as there is a surcharge during the trip, Didi Travel Platform software will take the initiative to remind passengers.

The trip incurred related extra expenses. Even if passengers use confidential payment, the platform will remind them and will not automatically deduct the fee. Passengers confirm that there is indeed a surcharge for this trip. After clicking OK, the platform will deduct the fee. In order to avoid the occurrence of special circumstances such as individual drip drivers adding surcharges or accidentally making mistakes.

People's Network-The man made a 4.8km gap. 92 yuan originally increased 80 yuan's "bridge fee"