Taobao shopping, express delivery to the courier does not want to send, directly contact the backstage exception. I returned the goods. How to deal with it?

If the description is true, it depends on whether you want to deal with it yourself. If you don't want to handle it yourself, contact the customer service of the merchant directly online, saying that the courier returned the goods without the consent of the recipient, and asked the merchant to give a full refund, without bearing the freight and loss of the return. If you want to handle it yourself, you can contact the courier. If you don't want to contact the courier, you can call the official customer service number of the courier to make a complaint and ask the courier customer service to give you an answer within 2 hours and solve it within 24 hours. If you don't solve it, you can complain to the State Post Bureau. Once you can't complain, the customer service will handle it urgently for you. Every time a complaint is lodged with the General Post Office, the courier company will be fined, with a fine of several hundred thousand yuan, which will be highly valued by the customer service in official website.