There is a "forgot password" ID number on the lock screen of vivo mobile phone. What should I do? Can't it be modified?

You can refer to the following methods to forget the screen lock password of vivo mobile phone:

Case 1: Forget the screen lock password, but you can use your fingerprint or face to enter the desktop.

1. After backing up the data, please connect to the network, enter the mobile phone cloud service-log in the account-find the device-open "Find the mobile phone", open the vivo cloud service with another mobile phone or computer ()-enter the password of the vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password.

Case 2: Forgot the screen lock password, unable to enter the desktop.

1. In the password input interface, the screen lock password is entered incorrectly for five consecutive times, and the screen has the option of "Forgot Password". Click "Forgot Password" to fill in the previously set secret answer for verification and modify the screen lock password;

If you forgot to lock the screen and turn on the device search function before, you can try to use another mobile phone or computer to open the vivo cloud service ()-enter the password of the vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password.

Note: If mobile phone search is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported).

2. If there is no "Forgot Password" option, and the device search function has been turned on before, you can try to use another mobile phone or computer to open the vivo cloud service ()-enter the password of the vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all data, thus clearing the screen lock password.

Note: If the search mobile phone is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported);

After the FBE encryption mode is restarted, it will not be unlocked to enter the desktop, and the data cannot be cleared through cloud service instructions.

If the data cannot be cleared through the cloud service, please bring the equipment, ID card and purchase voucher to the vivo customer service center for processing.

Address of customer service center: Go to vivo official website /vivo Mall APP-My-outlets for enquiry-select provinces and cities for enquiry;

Or enter this link to query:/service/map.html.