Why can't vivoy 13l receive the text message? There are also advertisements. Scanning my housekeeper's virus found eight risks. What should we do?

Vivo Y 13L mobile phone can't receive short messages, so you can try the following solutions:

It is recommended to turn off the background running software of the mobile phone before restarting the use of the mobile phone.

Please also try to insert the SIM card of your mobile phone into another mobile phone to receive information, or try to insert another SIM card into your mobile phone to receive information.

I suggest you go to the settings of your mobile phone-More Settings-Application-and try to find information to clear data; Doing this step may erase the information in it, so please be careful.

If this phenomenon still occurs, it is recommended to go to phone settings-More settings-Restore factory settings-and try to clear all data; Operating this step will clear the important data in the mobile phone. Before this step, please back up the important data in your phone.

You can also try to take the mobile phone to the local vivo after-sales service center for testing, subject to the after-sales test results.

(Tips: The after-sales address and contact information can be found in vivo official website-Service Center-View All-Select the province and city where you are located-and inquire about the local after-sales service center. )