How to reject sales calls?

Question 1: How to reject sales calls at the front desk This is a big worry for front desk clerks. I am already busy with many things every day, but I also have endless sales calls to answer.

A method I knew before. Now for your reference,

Don’t show impatience when you receive a call from a salesperson. If he wants to talk to your company’s HR or manager or something! Just politely say that so and so happens to be away, ask them to leave their phone number, and then send a message to them. Whatever they ask, they just say that it is not their responsibility. The company has a fine division of labor and they don't know. They have to be sincere.

Then they will be embarrassed to continue to pester.

Question 2: I often receive calls to sell products and I don’t know how to refuse? .Many people mentioned euphemistic rejection, such as "I am in a meeting/driving/classing, etc., and it is not convenient to answer the phone." This is the most common way, and it is very simple to deal with it.

Generally speaking, my opening statement is "Hello, sir, I am Xiao Wang from XX Insurance Company (seemingly friendly). Our company has recently launched a XXXX product. Are you interested in knowing about it? ?" If you reply to me with "I am in a meeting/driving/classing, etc., and it is not convenient to answer the phone", I will indeed say "Sorry to bother you" at that time; however, I will contact you a second time within three days. You, this time will say something else: "Hello sir, do you still remember me? I am Xiao Wang from xx company who contacted you the day before yesterday. When I contacted you last time, you were driving. Is it convenient for you now? (The distance is getting closer)". For most people, after they politely refuse the first time, they are often too embarrassed to refuse directly the second time. Of course, there are also, it doesn’t matter, there will be a third time. In short, they grind until they agree to meet (I will introduce how to grind it out later).

In addition, there are some other methods. I don’t like to use them because they are inefficient. However, I can also introduce them. That is to ask for your email address. When you finish saying that you are busy, , I just said, "Ah, I'm very sorry. Could you please leave me an email address? I'll send you some information to look at." Then I started grinding. The manager who trained me at the time introduced me like this - If it’s windy or rainy or something, you can receive text/email reminders. Not to mention blessing text messages and small gifts during the holidays - insurance companies will also prepare various levels of holiday gifts for you to buy and give away during the holidays. Clients (paying for it themselves, of course) may even send a good chicken soup article to someone via email if they see it. If you really can’t help but reply, they may call you the next day to talk about life and ideals. It’s simply It's like I'm chasing you. When the relationship is almost done, I no longer feel disgusted, and I have a good impression of you, I will start making appointments to meet you.

Is it worth it? It's worth it, because the insurance commission is so damn high, it can easily be 20 or 30 percent. It’s normal to spend 2 or 3 months working on a potential customer.

2. Direct refusal, for example, as Mr. Guo Lei said, directly say "Thank you, no need". This is probably the most common one. On my first day as an insurance salesman, I made 100 phone calls in minutes and was scolded by the manager. The original words were roughly like, "If someone refuses you politely if they don't hang up on you, it shows that they are well-educated. For people like this, you should play more emotional cards."

For example, a colleague of mine will probably say something like this when someone directly expresses that he does not need it - "Oh, the situation is like this, sir, actually I am not asking you to sell me anything. Really, this is my first time." I have only been working in Beijing for less than a month. We have quotas for meeting clients every month, and I am still 3 short of them. If I can’t meet the quota, I can only get a minimum salary of 800 this month. Really, I don’t Please buy it. Just tell me when you have time. Tell me where you are and I will go see you. Just give me 10 minutes and pretend to look at the materials. Really, I can’t meet my quota. This month I will I can’t even pay the rent” - What, you ask, is this true? What do you think?

For someone who refuses politely, if you don’t hang up the first time, you will be even more embarrassed to hang up when she plays the emotional card later, especially if the other person is crying, you should ask yourself Which of the paragraphs above were read by a few people who could really hold back?

3. Rough rejection, there are not many of them, but there are some, and I guess you rarely choose this kind of thing. There is basically nothing you can do at this point, but it is detrimental to your demeanor after all. Of course, I have also heard the story of a female salesperson who burst into tears on the spot after being scolded, but the person on the other end panicked and comforted her and finally managed to arrange a meeting.

4. Hang up directly, this is what I recommend the most. Don't give him any chance. Generally speaking, I won't be disturbed twice. I say the most, no more.

5. You can also complain directly to XXX. There is a high chance that you will not be bothered by insurance in the future, but I won’t go into details about this method.

Question 3: How do you cleverly refuse the sales calls that come in almost every day? If you are in the purchasing field, answering various calls is also part of your job. If you don't need it, you can politely refuse. It will appear that you are very educated, and I believe that good salesmen will also be polite in this situation. It only takes a few dozen seconds. View original post gt; gt;

Question 4: How to refuse sales calls? Just politely refuse is enough. After all, it is not easy for others to work part-time.

Question 5: How to tactfully refuse someone who sells business? First, look at your situation, job position, and what the salesperson usually says.

For example, you are the front desk responsible for the main phone number, because many sales staff get the company's external main phone number, and then transfer it according to the situation. First, you need to ask the person in charge clearly which ones are responsible for which ones, which ones belong to your customers, and which ones are real sales.

When the salesperson calls and directly asks for a job in a certain department, first ask the other party what company it is and what they are doing (at this time, you need to understand the main business of the other party's company, and also need to understand where he is looking for) If your company is not interested in this business at all (for example, if the person in charge has an explanation), you can say this: Sorry, our company will not consider this business for the time being! At this time, some of the other parties will give up, so be it, and I wish you a happy salary. But there are also those who are persistently stalking you. You have said what you said before, but the other party continues to ask for the staff’s phone number, contact information, etc. . . Just say: Sorry, I don't have the contact information of the relevant person in charge. If possible, please leave a phone number and I will pass it on. If I feel interested, I will contact you, okay? . . . . I generally won't contact you again. .

Question 6: How to refuse 10086 telemarketing calls? Dear, when you encounter a call from 10086, you can choose not to answer it, or you can choose to call them manually and tell them not to sell business to you. Also, if you want to sell business, you can only answer "yes" or "no". If you say "No" may be heard as "yes". There are many cases like this. I hope you will adopt it and have a good day.

Question 7: What should I do when faced with the customer's rejection during telephone sales? I do it myself. Selling over the phone is quite stressful. When doing this, you have to be very thick-skinned. My previous training manager said that even if you are rejected, you have to find a way to get some useful information from him.

If he hangs up on you, you can call him a few more times, chat with him or something. Of course, I'm not thick-skinned enough, so I changed careers early... But I have information about telemarketing in my library. If you want it, leave an email or something and I can send it to you...

Question 8: How to reject other people's promotions. To reject others' sales, it is not enough to just say "No." You must also have a good reason. Especially when dealing with people who call to sell you. In addition, it is also a skill to reject others politely and courteously. For example, if someone asks you to go out, how can you politely reject him so that he will be willing to come back to you next time? (Unless someone is interested in you, that's another matter). For example, when I first came to the United States and didn’t buy a car, I had to rely on others to pick me up and drop off groceries, so my seniors taught me that if someone asks you to go groceries, even if you don’t really want to go, it’s best not to refuse them, otherwise you won’t go. , If you don’t go the second time, they won’t come to you the third time. So I went to buy groceries three times in one day. It seems that it is not easy to refuse others. In this episode, let’s take a look at how to reject others in English. 1. I am sorry to turn you down. I am sorry to have to turn you down. Turn you down means to refuse someone else's request. For example, once I wanted to invite an old lady to a party, and she said she was sorry that she couldn't attend. She used this sentence, "I am sorry to turn you down.", and other words like If a boy wants to pursue a girl and a girl wants to reject him, you can also use turn down, for example, "I am sorry but I have to turn you down." Also don't forget, another explanation for turn down is to turn down the volume or air conditioner. ... In the past, I often confused turn you down with let you down. The two have completely different meanings. Turn down means to refuse, while let down means to disappoint someone. 2. I am not interested. I am not interested. If you have just come to the United States and have a phone at home, you must learn this sentence quickly, because soon a telemarketer will come to your door. At this time, what you have to say is, "I am not interested." Like this The other party will not be entangled for too long. 3. I'll think about it. I'll think about it. This sentence is also used when shopping. For example, if you go to a department store counter to buy cosmetics, and although the counter lady talks to you for a long time and you think they are pretty good, you still feel they are too expensive, you can say, "OK, I'll think about it.” That means I’ll think about it again! Of course you can take the opportunity to escape. 4. I can't afford it. If something is too expensive and you can't afford it, you can just say, "I can't afford it." You've already made it clear that I have no money, so I guess people won't continue to pester you! Actually, that’s not the case. I’ve encountered pretty bad things myself. I said, "I can't afford it." The old black guy actually said, "Do you have credit card?" Oh my God! He asked me to borrow money to buy something, but there was no way, so I said, "No." Unexpectedly, he was more cruel and said that we have our own credit card. If you want to apply for one on the spot, we can give you a $1,000 credit immediately. . Oh my God! It is too exaggerated to do business like this. 5. I can't handle it. I can't handle it. The difference between handle and afford should be clearly distinguished. Handle refers to the inability to cope with things, while afford mostly refers to the inability to afford it financially.

For example, last semester I said to my classmate, "I took too many courses, I can't afford it." She answered me, "You mean you can't handle it?" So obviously, the word handle It is different from afford. To give another example, if you have a lot of work and you can't finish it, you can say "There'...gt；gt;

Question 9: How to adjust the mentality of being rejected during the phone sales process ? In sales or negotiations, it is the most common thing to encounter objections from customers. Many people who have been trained in sales skills just copy the response skills without adjusting their mentality, and the results are often ineffective. Okay.

First: Don’t take “rejection” at face value.

Usually some customers’ most accustomed reaction to something they don’t understand is rejection. Rejection is a kind of habits; and the rejection of some customers is often a normal response to the need to learn more about your product. Although this may seem like suffering to you, for some customers, it is indeed a "pretended resistance" that has broken through the psychological defense line. . So, don’t believe too much in the words of this kind of customer, just keep going with firm confidence.

Usually when I encounter such an answer, I pause first and don’t rush to argue. Say silently: "Don't worry, move on." Then smile and say to the customer: "Oh, is that true? "It seems that you are really an expert in this field. I wonder if I have a chance to learn from you?" ”

Second: Treat every rejection as an opportunity to repay your “debt”

Each of us has two roles in this world, a buyer and a seller. When When you are doing sales work, you are of course prone to some rejections. Similarly, when you are a buyer, you will also reject others. When you sell insurance, you are actually giving others a chance to suffer. From the perspective of Buddhist karma, you owe others a "favor debt", so when you are rejected by others, you are actually doing the same. Others give you a chance to suffer, which is equivalent to repaying a "favor debt". If you think about it this way, you won't be so resentful of every rejection.

The same principle applies. It also tells us, don’t beat anyone who sells products or services to you, and don’t show any mercy to others. There is an old saying in China, giving face to others is also giving yourself face.

For example, I now specialize in sales training. Whenever I hear an unfamiliar sales call, I don’t rush to hang up. Instead, I listen carefully. If he doesn’t do well, I ask him. Have you ever done any special training? In this way, I not only made more friends, but also made some training business. This is probably the truth about Shuangying.

Third: I reject you now and do some business. It does not mean that I will reject you forever

Before each sale, your mentality cannot be anxious, and you cannot think about becoming a big fat man in one breath. You need to take it step by step. If each step is done well, the result of the transaction will be It comes naturally. From preparation, opening, prospecting, recommendation and closing, there are rejections in every step. But these rejections do not mean that they will always exist. As long as you maintain an optimistic attitude and accurately grasp the needs of your customers, Properly explained, these obstacles are temporary.

Remember: the result of each step in the sale is not a closing, but a smooth progression to the next step. If you think so, your rejection will be. Not so much.

Fourth: Experience the emotional story behind "rejection"

When I hear every customer's rejection, I first ask myself not to blame the customer. I am not understanding people, but I will help the client make up a story about his mood.

Maybe he didn't have a good rest over the weekend, so he told me to talk to me another day; maybe he was just scolded by his boss and was not in a good mood; or...

This is called empathy. Usually you treat it like this Communicate with customers with a mentality, customers will feel that you are a person worthy of entrusting their concerns, and they will treat you as a friend. The more personal stories your clients tell you, the closer you will get to closing the deal.

Fifth: Adjustment of Positive Energy

There is a very popular book now called "The Secret". I don’t know if you have seen it, but it actually talks about the law of attraction. He believes that what dominates this world is not other things, but energy. The essence of our daily interactions with people is the exchange of energy. When you have a positive attitude and are very eager to have it, attraction will help you attract what is beneficial to you or what you want. When you have a negative mentality and are afraid of losing, attraction will also help you attract people who are not good for you, or cause you to lose what you have.

I don’t know if you have any similar experience. If one day you want to call a customer, but before you call, always think that this customer may not buy your product and will reject you. As a result, you called and the customer really didn’t buy from you.

This has happened to me countless times. When I realize that I am experiencing a negative state of mind, I first stop myself. Do abdominal breathing to regulate your tiredness. Make fun of people around you...gt;gt;

Question 10: What should I do if I am always rejected when making sales calls? What the person above said is right, but I rejected many sales calls from the phone because I was too busy at the time and had no time to pay attention to them. When you do telemarketing, you must think about being in front of others, when to call, and what products you want to promote. But to be honest, this jargon is disgusting, but if you can achieve more than 20 customers and close deals, I guess Your eloquence is also very good and your experience is very rich. It will be very late to transfer to another sales company.