Shanghai 5 1 e-commerce platform has resumed business.

Shanghai 5 1 e-commerce platform has resumed business.

The warehouse of Shanghai 5 1 e-commerce platform has resumed business, and Shanghai is gradually restoring its operational capacity. On the premise of meeting the requirements of epidemic prevention, Shanghai strives to get through the blocking points and help the e-commerce platform improve its production capacity and transportation capacity. Shanghai 5 1 e-commerce platform warehouse has resumed business.

Shanghai 5 1 E-commerce platform Okura has resumed business 1 At present, the problem of "eating" has been greatly alleviated, and many citizens still have the conditions to "eat better". As of April 20th, the 5 1 e-commerce platform in this city has resumed business, and the non-epidemic opening rate reached 96.3%. 858 former warehouses resumed business, and the non-epidemic opening rate was 78.5%; The number of active riders reached 20,000, and the daily delivery orders of major e-commerce platforms reached 2.54 million.

"Buy more food" has opened a new position in Changning, with a daily supply of more than 30,000 orders.

At 6 o'clock in the morning, in front of the newly opened "Buy More Vegetables" grid warehouse on Sheikh Road, Changning District, the staff were loading the materials sent from the main warehouse and sending them to the sites in various communities. Rich materials such as frozen shrimp, eggs, vegetables, milk and soup packets are neatly placed in the warehouse. This is one of two grid warehouses for sorting and distribution recently opened by Pinduoduo "Buy More Vegetables" in Changning Airport area. The total area of these two warehouses exceeds 600 square meters, and the current daily supply exceeds 30,000 sheets.

Caption: Buy more vegetables in the airport area of Changning District, and open two lattice warehouses for sorting and distribution.

It is understood that before 23: 00 on the same day, residents can purchase items through the "Buy More" in the Pinduoduo APP and deliver them to the community the next day. "We start sorting at 3 am every day and start shipping around 7 am."

Fan Zhihua, the person in charge of "Buy more food", told the reporter that unlike other software that needs "seconds kill", "Buy more food" adopts the way of collective distribution of goods in various communities, and then the community selects site leaders and volunteers for secondary sorting and finally distribution to residents.

"Residents can also apply for opening a site in this community by calling the customer service number in Pinduoduo, which can reduce the situation that residents can't buy food due to insufficient transportation capacity, and also reduce the gathering of warehouse personnel. Drivers will plan the best route every day according to the situation of the day and send the goods to various communities in turn. "

In the past few days, Shanghai's major e-commerce platforms have resumed their operational capabilities, and government departments are also promoting the opening of commercial node outlets such as e-commerce warehouses and pre-warehouses.

Caption: Nearly 70% of Qiancang stores in Shanghai resumed business.

You Xian, a fresh e-commerce daily, said that since April 18, nearly 70% of its former warehouse stores in Shanghai have resumed business, and the number of front-line employees who have been unsealed and can go to work every day has increased to about 900, ensuring the supply capacity. Is gradually recovering. "At present, the products supplied by Youxian in Shanghai every day are mainly guaranteed packages, each package contains a variety of vegetables and fruits, and the daily supply is more than 50,000 copies." Yi said, head of the daily fresh Shanghai business.

With the acceleration of supply chain and the opening of domestic supermarkets, citizens hope to "eat better"

Ms Zhang, who lives in huinan town, has been cooking at home for more than a month. These two days, because she couldn't find any new tricks, she found the latest "Boxing Shrimp" while shopping in Ding Dong grocery store, and immediately put it into the shopping cart as the main course tonight. Take a closer look, there are a series of products such as roast chicken, duck neck, pork belly hot pot, kakuqi tomato and so on. These once "disappeared" niche products are back.

Caption: Vegetable package is delivered directly from Shandong to Shanghai to buy food, which improves the speed of the supply chain.

The reporter learned that there are 30 self-built factories in Ding Dong to buy vegetables, and actively cooperate with local enterprises in Shanghai, such as Yanzi Baiwei Chicken, Linsan, Ding Yixing and other braised cooked food brands. Together with nearly 200 suppliers and manufacturers distributed all over the country, they can provide special meals all over the country and enrich the tables of Shanghai residents. The recent return of these commodities has benefited from the acceleration and expansion of the supply chain.

Ou Houxi, the person in charge of Ding Dong's prepared vegetables, said that in order to make the residents at home eat well from "full" to "good", Ding Dong's vegetables not only set up their own factories in Jiangsu, Zhejiang and Anhui, but also reduced many intermediate links, so as to be as "direct" as possible. "In the past, goods needed to be sent from the place of origin to the warehouse for distribution, and then sent to the front warehouse for shelves the next day. Now they are sent directly from the factory to 280 pre-warehouses in the city, which saves the time difference from big warehouse to the pre-warehouses. From the source to the launch of the APP, it only takes 12 hours at the earliest. "

In terms of box horses, since employees from 20 cities across the country came to Shanghai to support them, more than 10 box horse stores have resumed online business, and 150 box horse blocks have resumed operations to provide services to Shanghai residents. Up to now, the "mobile supermarket" launched by Box Horse has been uniformly distributed to the community after consumers place orders, with an average daily order volume of more than 60,000 orders.

The first batch of "Mobile Supermarket" covers four member stores of Box Horse X 10 km, and provides fresh beef and pork, frozen aquatic products, seasonal fruits and vegetables, fresh bean products, seasonal crayfish, freshly baked bread, fresh milk, yogurt, various daily necessities and various condiments to better meet the needs of consumers.

Caption: The box horse "mobile supermarket" receiving site under test.

In addition, from April 18, Box Horse launched two measures to help the elderly: all Shanghai group purchase orders were given three extra materials, which were given to the elderly in need by the head of the group; At the same time, under the guidance of relevant government departments, Box Horse has joined forces with suppliers to provide free materials for elderly people living alone over 75 years old.

Cross-regional transfer of goods and personnel, it is difficult for e-commerce platforms to guarantee supply.

In the past few days, various e-commerce platforms have deployed manpower, material resources and transportation capacity nationwide to ensure the distribution of materials in Shanghai.

Many Shanghainese residents reported that they received express parcels from JD.COM one after another, and some people's orders were expected to be delayed in advance. Wang Wenbo, vice president of JD.COM Group, said that with the strong support of the Shanghai municipal government, up to now, JD.COM has deployed more than 4,000 sorting and courier brothers from all over the country, and it is expected that the order delivery volume in Shanghai will generally return to about 80% before the epidemic this week.

At the same time, he also pointed out that the situation faced by various streets and communities in Shanghai is different. There may be some imbalance in the number of performance orders in individual regions, but the overall performance will be significantly improved.

Caption: JD.COM allocates materials from all over the country.

With the support of the National Development and Reform Commission and other relevant ministries and commissions, as well as government departments at all levels such as Shanghai, Jiangsu, Suzhou and Kunshan, the channel mechanism of Shanghai-Kunming living materials has been established, which has become an important "lifeline" for transporting livelihood materials to Shanghai.

On April 16, JD.COM delivered nearly 1,000 tons of materials from Jiangsu warehouse and sent them to Shanghai through the Shanghai-Kunming channel at the first time. In addition, JD.COM has recently deployed a large number of medical emergency supplies, including more than 20 tons of medicines in short supply, which were airlifted from Beijing to Shanghai by charter flights and all-cargo planes. More than 60 railway containers and 248 trucks loaded with people's livelihood materials also arrived in Shanghai from Guangzhou, Wuhan and Chengdu.

Caption: Meituan buys food from Wuhan, and the materials are ready to go.

In order to continuously protect the basic needs of Shanghai residents, Meituan has mobilized local staff to rush to Shanghai, and at the same time, it has also activated a more flexible emergency supply mechanism to organize more daily just-needed goods from large warehouses in Beijing and Wuhan. Recently, it has deployed 65,438+05 vehicles and nearly100000 items to Shanghai.

Take Wuhan Dacang's goods arriving in Shanghai as an example, including toilet paper, sanitary napkins and other daily necessities, as well as milk, lunch meat, rice flour, grain and oil, and also mixed with "hard currency" with strong demand such as cola. After these materials arrive in Shanghai, they are directly sent to the Meituan grocery service stations all over Shanghai to supply the daily needs of the citizens.

Shanghai 5 1 e-commerce platform has resumed business. 2 "Shanghai Release" responded to the issue of supply guarantee, saying that Shanghai is gradually recovering its operational capacity. As of April 20th, the 5 1 e-commerce platform in this city has resumed business, and the non-epidemic opening rate reached 96.3%. 858 former warehouses resumed business, and the non-epidemic opening rate was 78.5%. There are 20,000 riders at work.

In order to strengthen the organization of goods supply, with the strong support of Suzhou, Jiangsu and Jiaxing, Zhejiang, Shanghai has established Kunshan Transit Station, Pinghu Transit Station and Shanghai-Kunming Transit Mechanism. As of April 20th, the two transfer stations and the Shanghai-Kunming transportation mechanism * * * transported 1.686 trains back and forth, and transported all kinds of living materials back to Shanghai 1.47 million tons.

At the same time, Box Horse has launched a mobile supermarket, which is delivered to the door after consumers place an order. The average daily order volume has exceeded 60,000, and a caring and helping team has been set up. The joint supplier sent 20 tons of materials to 1.5 million elderly people over 75 years old who lived alone.

The relevant departments said that for some time, the problem of online shopping was prominent, mainly because many take-away riders were locked up in the community, and a large number of e-commerce warehouses, supermarkets and logistics capabilities were temporarily closed due to epidemic prevention requirements, which made it difficult for e-commerce to guarantee supply.

In this regard, under the premise of meeting epidemic prevention requirements, Shanghai has opened up blocking points to help e-commerce platforms improve production capacity and transportation capacity, mainly including three aspects:

First, restore operational capacity and promote the opening of commercial node outlets such as e-commerce warehouses; The second is to strengthen the supply organization, promote the e-commerce platform to expand the stocking volume and allocate goods across regions, especially under the coordination of the Yangtze River Delta Regional Cooperation Office and with the strong support of Suzhou, Jiangsu, Jiaxing and Zhejiang, Kunshan Transfer Station, Pinghu Transfer Station and Shanghai-Kunming transportation mechanism have been established; The third is to change the service mode and provide a service support system of centralized distribution and community group purchase.

In addition, Shanghai is working hard to promote the resumption of business of key insurance companies such as supermarkets. Supermarket stores continue to expand the supply of goods, improve transportation capacity by increasing cooperation with third-party logistics, increase support from other provinces and cities, increase manpower, and continuously improve the efficiency of collection and distribution.

After the implementation of the three-zone management in Shanghai, a considerable number of citizens can't leave the community. According to the introduction of the relevant departments, after the implementation of the three-zone management, the living materials of residents who cannot leave the community are mainly guaranteed from three aspects:

First, continue the market-oriented practice of "collecting and distributing to ensure the supply of packages". Connect with the community through supermarket stores and e-commerce platforms, collect residents' demand for ordering food, and organize the supply of packages such as staple food and daily necessities. Supermarket stores cooperate with postal express and third-party logistics to enhance transportation capacity and ensure that living materials are delivered to the door of the community in time.

Second, continue to distribute gift packages of living materials to residents in all districts. Up to now, Shanghai 16 District has completed two rounds of gift package distribution, and some districts are launching or preparing new gift package distribution. The materials of the gift package basically cover vegetables, meat, rice flour oil and daily consumer goods. Some areas also distributed lunch boxes, instant noodles, biscuits, fruits, milk and other foods.

Third, continue to strengthen support for key areas and key populations. The city has established an emergency safeguard mechanism for elderly people living alone, families with dual-income workers and other people with special needs to ensure their basic living materials supply.

Promote the city, district, street and town hotlines to improve the answering rate and strive to solve every appeal for help. An Baili Group and Guangming Group strengthened their cooperation with Shanghai Post, actively ensured the supply of living materials in key areas, especially in long-term closed communities, and started the service of helping the elderly. Many social organizations and private enterprises carry out charitable donations and help the elderly, and many communities help each other in their neighborhoods. The whole society is working hard to consolidate the "floor" of urban security and supply.

Regarding the management and service of riders, the relevant departments said that in order to ensure the health and safety of riders and the safety of delivery, the Shanghai Municipal Commission of Commerce and the Municipal Postal Administration established an e-commerce platform, a "white list" of express delivery companies and a "white list" of delivery personnel, and included enterprises with rider delivery services in the "white list" management. Up to now, more than 90 enterprises have been included in the "white list".

Since April 19, dynamic "application code" has been used for identity verification and nucleic acid detection registration in rider's nucleic acid detection, instead of offline nucleic acid detection code. Relying on the technical platform provided by the Municipal Big Data Center, Shanghai will issue an "electronic pass" according to the "white list of enterprises" and "white list of personnel", and the negative certificate of rider's nucleic acid test and the green code of "health code" will be displayed in the "electronic pass" as the necessary conditions and pass documents for distribution personnel to take up their posts.

At the same time, in order to let riders feel the city temperature and provide good service for riders, Shanghai is promoting the construction of "Little Brother Station". At present, the city has established 143 "Little Brother Stations" to provide services such as dining, rest, nucleic acid detection, etc. for the courier brother, and to implement the epidemic prevention requirements of the courier brother.

Shanghai 5 1 e-commerce platform has resumed business. Due to the risk control of the COVID-19 epidemic that lasted for more than one month, the distribution of e-commerce platforms in Shanghai was once stagnant, and now this dilemma is gradually improving. With the recovery of e-commerce distribution, Shanghai is awakening.

A few days ago, some netizens reported that they began to receive goods from JD.COM and Tmall Supermarket. In the little red book, some netizens shared it. On April 19, they placed an order at Tmall Supermarket. It was originally expected to be delivered on May 2nd, but it was delivered on April 20th. "Arriving the next day", which is used to in the "postal area", became an unexpected surprise in the COVID-19 epidemic.

This kind of surprise is slowly returning. China Business News reporter learned from Tmall that at present, half of Shanghai is within the distribution scope of Tmall supermarket, and the distribution efficiency is gradually recovering. More than half of the parcels sent on April 18 have arrived the next day. JD.COM told reporters that with the arrival of reinforcements mobilized by JD.COM all over the country, the order delivery volume in Shanghai will generally return to about 80% before the COVID-19 epidemic on April 23rd.

Liu Min, deputy director of the Shanghai Municipal Commission of Commerce, said at the press conference on epidemic prevention and control in Shanghai held on April 16 that Shanghai is making efforts to restore its transport capacity and promote the opening of commercial nodes such as big warehouses and front warehouses on e-commerce platforms. According to the latest official data as of April 20th, the 5 1 e-commerce platform in Shanghai has resumed business, with a non-epidemic opening rate of 96.3%. 858 former warehouses resumed business, and the non-epidemic opening rate was 78.5%. There are 20,000 riders at work.

Tmall supermarket rebounded

A netizen who lives in Changning District of Shanghai said, "It's really a delivery." "What can't be square?" He printed the order on Little Red Book, indicating that he began to place orders from Tmall Supermarket and JD.COM. According to her order, ready-to-eat hot and sour powder, ready-to-eat cereal, and even the extremely precious "pistachio" cola in the epidemic have also been partially delivered.

On Weibo and Xiaohongshu, many netizens shared the news of receiving parcels from Tmall Supermarket, and some parcels delayed in early April also arrived one after another.

"At present, there are more than half of the areas in Shanghai, and Tmall supermarkets can achieve distribution. In these areas, we deliver goods in the order of placing orders, "the relevant person in charge of Tmall Supermarket told reporters.

Before the outbreak, the proportion of Tmall supermarkets in Shanghai was above 90%. Although there is still a big gap before the epidemic, logistics began to recover quickly. It is understood that the distribution scope and distribution efficiency in Shanghai are constantly expanding and improving. Take the parcel that the consumer placed on April 18 as an example, more than half of it has been delivered the next day. On April 19, nearly 20% of the orders placed by consumers were delivered the next day.

The sudden strength of Tmall Supermarket is related to the close cooperation of rookie. "At present, the orders of Tmall Supermarket are distributed by rookies. At present, the focus is to send the backlog orders of Tmall Supermarket to consumers as soon as possible." According to the person in charge, in addition, Tmall Supermarket has also opened up a new channel for the rookie station to deliver goods directly from the warehouse.

"In addition to the continuous operation of Shanghai Jiading Warehouse, it has also opened up a cross-regional transportation blocking point from Jiaxing Warehouse to Nanjing Warehouse to Shanghai. Distribution stations are opened one after another, and distribution personnel are on duty one after another. At present, more than half of Shanghai has resumed distribution, and the distribution scope is still expanding. The delivery volume of parcels has increased by 8 times compared with the lowest valley. " Therefore, many consumers feel that Tmall Supermarket has obviously rebounded.

In addition, Tmall Supermarket also cooperated with Cainiao to open new distribution channels from Jiading Warehouse in Shanghai and Jiaxing Warehouse in Zhejiang to Cainiao Station, and launched epidemic prevention direct delivery packages. On April 14, the first batch of pilot areas covered Shanghai 19, and more than 800 Shanghai residents bought this package that day.

As of April 20, the anti-epidemic direct delivery package has covered nearly 400 communities in Shanghai. In addition to ensuring the basic life such as grain, oil, rice and flour, the epidemic prevention direct delivery package also includes jiaozi, beef brisket, raw shrimp, lamb chops and other foods, as well as sanitary napkins and diapers urgently needed by residents.

However, the reporter also noticed that as of April 2 1 day 18, the distribution sites in Minhang District, Qingpu District and some streets in the central city of Shanghai have not been restored. On the page of "Fight the epidemic with one heart, come on in Shanghai", Tmall said that in the closed areas, it is expected that there will still be a delivery delay of about 14 days.

JD。 The transportation capacity of COM will be restored to 80%

“JD。 COM is ready to go and will do its best to support the supply in Shanghai. " On April 8th, Xu Lei, CEO of JD.COM Group, made a high-profile voice in the circle of friends, and then the official video number of JD.COM started the special live broadcast of Shanghai Guaranteed Supply, and promised that some goods would be delivered within 48 hours at the earliest.

Some netizens confirmed to reporters that the living materials in the special supply were photographed on April 8, and some materials were delivered in the following days. However, some netizens said that the delivery date of the previous order at the end of March met with a jump ticket, indicating that it is expected to arrive on April 22 and other dates.

However, JD.COM immediately launched a larger-scale aid to Shanghai and launched "suicide logistics" to "move the rivers and lakes". JD.COM mobilized 3,246 Jingdong couriers and sorters nationwide to reinforce Shanghai, BOE told reporters. At present, most of them have arrived, and we are fully committed to the "last mile" distribution and material sorting work on the premise of meeting the relevant epidemic prevention requirements.

How to ensure the safety of these Shanghai aid workers and ensure their continuous distribution has become the most concerned issue. "We are equipped with sufficient protective clothing, N95 masks, masks, gloves, disinfectant and other epidemic prevention materials, and will strictly implement protective disinfection measures. All staff members will conduct nucleic acid testing and antigen testing every day, hold negative nucleic acid certificates, and do a good job of full-time and diligent disinfection. " JD.COM said.

In addition, in terms of transportation scheme, JD.COM currently adopts the three-dimensional transportation mode of "railway, bus and plane" to transport a large number of livelihood materials and medical care to Shanghai. Previously, JD.COM * * * had five all-cargo planes and chartered planes taking off from Beijing and airlifted 15 tons and 180 cubic meters of medical emergency supplies to Shanghai. More than 50 railway containers and more than 200 trucks loaded with people's livelihood materials are also heading for Shanghai.

In order to ensure the timely supply of materials, JD.COM quickly chose a site in Shanghai. After 160 hours of intense preparation, the temporary warehouse for Shanghai's insurance supply and the temporary warehouse for mothers and babies were built, which can be expanded to 6000 square meters in the later period.

For Shanghai, which is in urgent need of recovery, in addition to transportation difficulties, the shortage of courier brothers is still the main bottleneck encountered by Shanghai e-commerce platform. On the evening of April 15, Jingdong Logistics and Dada Express released information through the Shanghai Municipal Bureau of Human Resources and Social Security to recruit JD.COM distribution riders for the whole society.

Judging from the news of recruitment, Jingdong Logistics &; Dada Express Platform can provide riders with proof of supply and delivery.

Recruiting riders can be divided into two categories: outdoor distribution riders and community distribution riders. The former needs to be able to enter and leave the community normally, deliver the material orders to the surrounding JD.COM site, sort and summarize the JD.COM orders according to the delivery address, and then distribute them centrally; The latter carries out material order distribution within the area where it is located, and sends the JD.COM order sent to the door of the community to the user's home, thus getting through "finally 100m".

"Up to now, JD. The transportation capacity of COM has been further supplemented. Before April 23, the order completion volume in Shanghai will generally return to about 80% before the epidemic. " JD.COM said in an interview, "However, due to the different status of various communities in Shanghai, the performance orders in specific regions may be somewhat unbalanced, but the overall performance will be significantly improved."

Last mile

Why do e-commerce platforms in the fight against epidemic encounter various difficulties?

"The main difficulty is reflected in the opening of the entire supply chain." JD.COM told reporters that the supply chain involves warehousing, transportation, distribution and other links, and each link is closely linked, which directly affects the result of supply. "Some places are' difficult to transport' and it is difficult to get on the road. The epidemic prevention policies in different regions are different and constantly changing. Some drivers are' passable but can't come back', and the transportation capacity is relatively tight; It is difficult to buy food in some places and get through at home. Due to the shortage of courier brothers, a large number of orders put pressure on the end distribution, and the' last mile' supply was difficult to get through. "

"We should run the last mile and the last 100 meter. Now many materials are' blocked' in these two core links. " Chen Junwei, head of Shanghai regional logistics, said in an interview.

At present, the way to get through the last mile is to send reinforcements to Shanghai. On April 8th, Hungry, Box Horse, RT Mart and Cainiao added 3,000 front-line personnel to further strengthen the supply support.

As for box horses, from April 13, box horse employees from 20 cities rushed to Shanghai, and the number increased to 1000 before April 15.

The latest data shows that as of April 2 1 day 18, more than 10 stores have resumed online business, and 150 Hema blocks have resumed business. As an important transit point at the end of urban distribution, the rookie station is also recovering. According to the rookie data, as of April 17, more than 100 rookie distribution stations in Shanghai have resumed delivery, accounting for about two-thirds of all stations, and one-third of the delivery staff have overcome various difficulties and started normal delivery.

Chien Sun, general manager of the rookie distribution division, told the reporter that the company will push forward the remaining distribution sites one by one according to the situation of epidemic prevention and control, and open them at different sites.

In addition to sending more people to the supply side, there is another way to improve the logistics efficiency of the last mile distribution. On April 12, Liu Min, deputy director of the Shanghai Municipal Commission of Commerce, said that many riders were difficult to get on the job due to the blockade, and the government mainly promoted the e-commerce platform to increase foreign aid from two aspects: strengthening the supply organization and launching the guarantee package.

In order to further improve the distribution efficiency, Hungry launched and expanded the "community group purchase" model, in which the "community group meal" service has covered more than 1 000 communities in Putuo, Pudong, Yangpu and other districts. In terms of retail group purchase, the "all-round supermarket" distributed daily necessities such as meat, eggs and milk to more than 25,000 families in Pudong through the service mode of "community collection and fixed-point distribution".

At the same time of reopening the store, Box Horse started the "box group purchase", and the community that applied for approval can realize the service of making an appointment for delivery at 8 o'clock every day. From the point of view of group buying, daily necessities such as grain, oil and milk. It is still the main force, and the online vegetable guarantee package and pasta package are still in short supply.