Excuse me, I booked a high-speed rail ticket for Guangzhou South Railway Station online. Can I get a ticket and refund it at Guangzhou Railway Station?

I booked a high-speed rail ticket for Guangzhou South Railway Station online, and I can get a refund at Guangzhou Railway Station. Online booking can be picked up and refunded at any train station or train ticket sales point.

According to Article 16 of the Interim Measures for Railway Internet Ticket Selling, the following provisions shall apply when exchanging paper tickets:

(1) If you use the resident ID card to purchase tickets, you can go to the ticket window of the station, railway sales outlets or station ticket vending machines with the original valid resident ID card of the passenger used when purchasing tickets.

(2) If the resident ID card cannot be read automatically or other valid ID cards other than the resident ID card are used to purchase tickets, the original valid ID card and the order number of the passenger used when purchasing tickets shall be presented, which shall be entered and verified by the conductor at the ticket window of the station or the railway sales point authorized by the railway transportation enterprise.

(3) The student ticket is handled at the ticket window of the station or the railway sales point where the student train ticket discount card identifier is installed, with the valid identity certificate used at the time of ticket purchase and the student ID card attached with the student train ticket discount card (both originals).

(4) disabled soldiers tickets shall be handled at the ticket window of the station with the valid identity documents used at the time of ticket purchase and the People's Republic of China (PRC) disabled soldiers Certificate and People's Republic of China (PRC) Disabled People's Police Certificate (both originals).

(5) If the valid ID information is consistent with the verification of the order number, it shall be changed; Inconsistent tickets will not be exchanged. For student tickets and disabled soldiers tickets, check the discount (to be paid) voucher at the same time. Student tickets should also reduce the number of preferential rides.

Extended data:

"Interim Measures for Railway Internet Ticket Selling" Article 29 Passengers who change, arrive at the station or refund railway electronic tickets shall go to the ticket window of the station and refer to the relevant provisions of Article 16.

(1) If the ticket has been changed into a paper ticket, the ticket shall be changed, changed to the station and refunded according to the current regulations.

(2) In a bus station with the conditions for checking tickets with a resident ID card, if you have used the resident ID card to check tickets but have not taken the bus, you will be changed and refunded according to the regulations after confirmation by the station.

(3) Both the bus stop and the next stop have the conditions for checking in resident ID cards. If you get off the train due to injury or carrier's responsibility, you will be refunded at the next stop according to the regulations with the travel record issued by the train conductor.

12306- Interim Measures for Railway Internet Ticket Sales