What should I do if there is no sound when I receive the message from OPPO mobile QQ?

QQ has a notice, but there is no prompt, which may be caused by abnormal settings. You can troubleshoot in the following ways according to the actual situation.

1, ColorOS 1 1 and above, press and hold the QQ icon to enter "Application Information >; Notification management > new message notification, and turn off the "set as unimportant notification" switch.

2. for the ColorOS version of the mobile phone, press and hold the QQ icon to enter "application information >"; Notification management ",and turn off the" move to the bottom of the notification "switch.

3. go to settings > sound and vibration >: mute/do not disturb, and turn off the "mute" and "do not disturb" switches.

4. If you log in to QQ on iPad/ computer, you can click "QQ Login Notification" on the main interface of QQ to cancel "phone mute" or quit the login attempt.

5. Long press the QQ icon to enter "Application Information >; Notification management > new message notification > ringtone ",try to change the ringtone of new message notification.

6. If the Disturbed Driving is turned on, and there is no prompt sound and vibration in QQ driving mode, you can enter "Settings > Breeno & gtBreeno driving" and turn off the "Breeno driving" switch to quit the undisturbed driving attempt.

7. If the screen notification is set in the game space, there will be no prompt sound and no vibration when QQ plays the game. Quit the game or turn off the on-screen notification switch to continue. Click the mode icon and the screen notification icon at the bottom of the game space to turn off the screen notification.

If you still can't solve your problem after the above investigation, I suggest you continue the investigation according to the following methods:

8. If "Application Hiding" is turned on, it is recommended to turn it off. The path is "Settings > Privacy (Security) > Apply Encryption > Enter Privacy Password > Select Apply > Turn off the switch (Turn off Start Password Verification)".

9. Turn on the new message reminder switch in QQ. The path is "wechat > me > settings > new message reminder > receive new message notification".

10, enter notification management, "long press QQ icon > application information > notification management", and turn on the switch to allow notification and the switch to notify new messages (other notifications, audio and video call invitation notifications).

1 1. Cancel disabling mobile data and WLAN, and enable data that can be used in the background; Path: "long press QQ icon > application information > traffic usage".

12. Turn off flow saving. Path: "Settings >; SIM card and traffic management >: traffic management > traffic saving. "

If the above methods still can't be solved, it is recommended that you take your mobile phone and purchase certificate to the OPPO customer service center for testing and handling by professional engineers.

This answer applies to all OPPO models.