The consequences of the courier being complained.

1, the courier is generally punished according to the internal rules and regulations of the courier company.

(1) When the consumer calls to complain, the customer service will issue a work order and check with the local supervisor to see if the complained courier has any service fault. First of all, it is necessary for the supervisor to clarify the service level.

(2) Problems involving service attitude, if the circumstances are serious, will definitely be dismissed.

1, complain to the company.

One ticket 100, fine [provincial company] 20 yuan [branch], one ticket 120 yuan. After the incident is handled, the customer will receive a short message asking whether the service is satisfactory. If you are satisfied and the answer is satisfactory, you can deduct 20.

2. Complain directly to the State Post Bureau.

I have to go to the complaint website of the State Post Bureau, which is more troublesome, and I have to show evidence (screenshots, sounds) and so on. This kind of punishment is particularly serious. If the customer really complains like this, he will be fined 2000 yuan.

It has a great impact on the company, especially when both the sender and the recipient will call you. This kind of complaint, the courier is equivalent to being busy for ten days or even half a month.

We can understand that, according to the regulations, the postal administration department can perform its supervision and management duties according to law and can take relevant supervision and inspection measures, which involves the service attitude. If the circumstances are serious, they will definitely be dismissed. I hope the above content can help you. If you have any other questions, you can click the button below or consult a professional lawyer in Hualv.com. ..

As a courier company, if something goes wrong, you will be fined and dismissed. Simple and rude, it is easy to further intensify contradictions. What is the most fundamental way to solve this phenomenon? Improve the industry access system! Anyone who engages in express delivery, take-out and security shall file a record with the public security organ, take security measures from the source, psychologically shock those employees, do a good job, do not intensify contradictions, and do not create criminal cases!

As a customer, we can only try our best to avoid getting into trouble and go to finance to eliminate disasters. Don't risk your life for several couriers. After all, everyone's life is only once. Sometimes, the truth is not high, and there is no need to go far. 、

To sum up, the consequences of courier complaints are very serious. It is suggested to be considerate of others, but don't connive at others to actively safeguard their legitimate rights and interests.

Legal basis: Postal Law

Article 70 Postal workers who deliberately delay the delivery of mail shall be punished by postal enterprises.

Article 71 Whoever impersonates, opens, conceals, destroys or illegally checks other people's mail or express mail, which does not constitute a crime, shall be given administrative penalties for public security according to law.